Dexterbet Casino Review

The player from Austria had a pending withdrawal of 500 Euros at Dexterbet. He reported that the casino's support team had been unresponsive to his queries via live chat or email. This hadn't been the player's first issue with Dexterbet, as he had previously experienced withdrawal delays due to technical issues. After the player lodged a complaint, the casino had informed him that the payment had been processed. The player later confirmed that he had received his payout. Consequently, we had marked the complaint as 'resolved'.

The player from Brazil had been waiting for a withdrawal for 6 days. The casino's communication channels had been unresponsive for 10 days, which had led her to suspect a potential casino closure. Afterward, her withdrawal was successfully processed. Consequently, we marked the complaint as 'resolved' in our system.

The player from Ukraine, who had been betting on chess with Dexterbet casino, discovered that his bets were no longer being accepted. Despite his attempts to reach out to customer support, he received no response. He requested a withdrawal of his funds and was prepared to provide all necessary documentation for account verification. The player had an active balance that he was unable to withdraw and had not received any confirmation regarding successful verification. We requested the player to provide a screenshot of his withdrawal history and extended the timeline for the casino to process the payment. After our intervention, the casino processed the player's payment. The player confirmed the receipt of his winnings, and the issue was successfully resolved.

The player from Spain had reported that despite making Dexterbet aware of a gambling addiction, the account kept getting reopened and daily limits set were not respected. Consequently, significant financial loss had occurred. The player had provided evidence of his communication with the casino about his addiction. However, the casino denied having received any clear request for permanent account closure due to gambling addiction. After reviewing the case, we had asked the casino to reevaluate their position, but they did not respond. As a result, the complaint was classified as 'unresolved', which negatively affected the casino's rating on our website.

The player from Peru had issues with a delayed withdrawal and deactivated live chat support. Despite having met the wagering requirement, his withdrawal had been canceled due to alleged failure to fulfill these conditions. After discussing with the Complaints Team, the player was advised to contact the casino and follow their instructions. The casino representative informed the player that his withdrawal had been approved and he confirmed receipt of his winnings. The Complaints Team marked the complaint as resolved.

The player from Germany is experiencing a withdrawal delay at Dexterbet Casino. Despite having a fully verified account with several previous successful withdrawals, his latest withdrawal requests summing to €5,900 have remained in processing status for several weeks. He is unable to reach the casino's support and live chat agents. We contacted the casino, and its representative informed us about thoroughly reviwing the issue, however, no information was given. After 2 weeks the casino shared no updates and didn't reply to our messages, therefore we were forced to close the complaint as unresolved.

The player from Germany had deposited 500 euros, claimed a welcome bonus, and requested a withdrawal of 4,830 euros after fulfilling the bonus conditions. However, the casino, Dexterbet, citing suspicions of cheating, had blocked the winnings and requested the player to withdraw their 500 euros deposit. The player had claimed that the casino unjustly accused him of playing a restricted game, Fairy Dust Xtreme, asserting that the game was not on the restricted list when he played it. We had asked Dexterbet for evidence which we've received, but none of the provided evidence supports the player's claim. We concluded that the player had breached the terms by playing a restricted game, and his winnings were justifiably voided. The player's strategy of playing high volatility games to gain an advantage over the casino was also taken into account. As a result, the complaint was rejected.

The player from Norway has had a pending withdrawal since 17 July 2023. We made an attempt to contact the casino, but before it replied, the player informed us about receiving the payment so the complaint was closed as resolved.

The player from Ireland is facing problems with the withdrawal of 100 euros, even after account verification. The withdrawal process is not as fast as anticipated. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.