1Bet Casino - general discussion (page 2)

Hello!

The Bellona case is currently here:

We received a total of two copies of chat correspondence. Of course it doesn't match. The second one was sent only because we found a way to send the already sent messages authentically.

Bellona NV claimed that they never thought I would want to close my account. Based on the chat correspondence, the employee of Bellona NV knew that I was thinking about closing the account.

Several times I asked for a limit increase and inquired about what happens if I close my account. Of course, they didn't answer anything, even though VIP customers were promised a quick response and an accelerated payment.

Based on the second forgery, when I lost the amount, I didn't even write to customer service that day. This, of course, turned out not to be true. The law firm lied that there was probably a difference due to a different time zone. It was fine with all the others, but not with this one :😀

But the worst thing is:

The conversation when I asked to close the account was not sent in any correspondence. They claim that this never happened, but I have a witness to it. They couldn't have faked it to get away with it, so they didn't even send it.

The lawyer sent them a final demand that the chat platform send us a copy of the conversations.

Meanwhile, I started on a different path.

Since I am an EU citizen, the EU protects personal data. I entered very sensitive data in the chat (Name, address, date of birth, balance, etc.)

That is why I filed a complaint with the Hungarian data protection authority. It was considered well-founded, and therefore proceedings were initiated not only against Bellona NV, but also against the Zendesk chats platform.

We are currently here after 7 months. Bellona NV's lawyer lies as if he has to.

They forgot that the penalty for violating the GDPR can be a fine of 20,000,000 euros or 4% of the total sales revenue.

Moreover, they can prohibit not only Bellona NV, but also Antillephone from handling the data of Hungarian players in the future, thus dropping them from the entire domestic market.

And now I would like help:

Are there any articles or descriptions of how the casino works?

So if someone loses 50,000 euros in 4 months, why does he get VIP status? Because they know he's a gambling addict? Does anyone have reliable information about this? It would be very important.

Well, that's something!

Honestly, I have no idea what should I say, so I'm relieved I do not have to be specific 🙂.

Keep us posted, I want to know how this will end!🙏🤞

Today, we are once again one step closer to the end of the case. We received concrete evidence from the bank that Bellona NV commits money laundering and transaction laundering.

In such a case, I would love to see those pieces of evidence to be sent to data@casino.guru - if I may ask!

Hi there,

I have now been awaiting a payout of EUR 5.000 for almost two weeks.

My first request was for EUR10.000, which was stated as the maximum for Skrill, the request was hanging for a week, until I was informed that the limit is EUR5.000 per week, I then choose to follow advise and request a new payout for EUR 5.000 on the 5th of September 2023.

The request is still hanging.

I have contacted the support via chat and e-mail and are being promised that the payout has been processed as an express every time, but nothing happens, the payout is still hanging.

The biggest issue is that the EUR 5.000 is part of a total of more than EUR 30.000, that I am very worried, that I will never get out.

Taking into consideration their limit of EUR5.000 per week, it will take me several months (minus the delays) to get my money out.

Please can anyone give me advice on how to proceed?

Write to my lawyer immediately: roelof.bijkerk@lms-advocaten.com, he has a lot of cases against Bellona, ​​he works on a commission basis.

Hello. A difficult situation, I'd say. I'd recommend right at the start that you start a complaint here: https://casino.guru/complaints/all where we'll try to help you.

Anyway, has your account been fully verified yet? If we're talking about withdrawals, as you mentioned, if the casino pays out everything it will probably take some time. 

As for the withdrawal still hanging, did the casino say why that problem occurred ? 

I also noticed that the casino's safety index is at freezing point, which is not very good news but I hope that you will still manage to get everything on your account.

Anyway, we'll see how your situation develops further. Can you let us know if anything changes and if you get your part of the winnings or new information from the casino ? 

Hi there,

Thank you for both your replies.

I will make a complaint now.

My account has been fully verified and I have had a few withdrawals already, no problems, apart from a few days waiting time.

Also, there are no bonuses involved in this or the next withdrawals.

I have chatted with "customer support" seven times already, with a promise that the money have now been set to payment, but nothing happens.

I have also sent several e-mails, no answer.

I wrote a one star review on trustpilot, which they answered after two days, asking for my username.

but no contact and no payment.

I am of course worried that the casino is in financial trouble and that I will never see any of my money again.

Well, submit the complaint as recommended once you're ready for that.

We can, of course, debate here about poor customer service or the reason for this trouble, yet none of that actually solves the problem, I'd say.

🤔

username: goog_114120694539679148502 hi, I've been waiting for 6 days now for the approval of the 5k withdrawal on 1bet... in chat they always tell me to be patient because I've finished sending documents and checks they always say that they have to view my account and then I will be sent the money but to date I have not received anything... is there anything I can do?

Hello.

I'm sure the casino's employees won't see your post here.

Frankly, this casino possesses a safety index 0 out of 10. I guess this is pretty convincing. 🙁

So, you can wait to see if you get the money for the next 8 days. Then we will try to contact the casino through the Casino Guru complaint. A few details about the process are here. Although the casino doesn't care much, browse the previously submitted complaints here.

Another thing you can do is think about how to find a decent casino in order to avoid a similar situation in the future.🙏

I saw that some people apparently withdrew... I sent all the documents and they told me from the chat that everything is fine but the case still hasn't moved on to finances and is pending

Well, let's hope that you will also be one of the cases that you will get your money, but I'm a bit skeptical even though I don't want to be negative. 

Since you sent the documents, your account is already verified, yes ?

Anyway, we will wait and see how it develops and you will find out further. If you have something new, keep us updated. 

we'll see... I've already sent the documents: photo of the card, photo of proof of my address, photo of the health card, selfie with identity card, I hope they don't ask me anything else... I've been waiting for 9 days now, they've sent me said in chat that theoretically I should receive an email on Monday and I hope that the withdrawal will arrive because it is substantial

it's my first withdrawal so theoretically that's why I have all these checks

That's the most probable explanation and it's good you're aware it. I hope you'll get the withdrawal soon. The future ones should go much faster 🙂

If you are a citizen of the European Union and have played in any casino operated by Bellona NV, please contact me. Bellona NV, owned by Delasport, has also involved a Bulgarian company called Global Tech Market in the operation. All personal data passes through this criminal network, so if you are also concerned that these companies have copies of your bank statements and all your documents, please write to me. We will be reporting the issue to the data protection authorities in several countries. (We have a lot of evidence, including contracts, statements, and the structure of the network).

How can I contact you?

I have never withdrawn money from my 1BET ACCOUNT due to unending delays

Hi, I would like to start by asking if we are talking about the casino that is shown first in the attached screenshot. 

As for your withdrawal, did the casino tell you why are there these delays ? How long has your situation been going on that you couldn't make a withdrawal ? Do you have a verified account ? 

Please let me know so we can try to help you.