1Bet Casino - general discussion (page 4)

How can we proceed?

Okay then, so if you ever want to confide or help players with your case if it's at the end and it turns out anyway, you'll have a chance. Good luck with your situation. ☘️

Hello!

CasinoGuru was created to help each other. There are two players who played on 1bet.com. You tried to solve their problem and even concluded that the players were in the right.

I understand that, under GDPR, it’s not possible to disclose personal information, but is there any way for me to contact these players? I have a specific, free solution to suggest, including a lawyer who can assist them. In the fight against Bellona NV, it’s crucial that I can reach out to these players.

Of course, if they decline the assistance, I completely understand, but is there any way you could connect us?

https://www.askgamblers.com/casino-complaints/1bet-casino-responsible-gaming-and-self-exclusion

https://casino.guru/1bet-casino-player-s-request-for-account-closure-is

And a recent question: if there are so many complaints against 1bet.com, why isn’t the site on a blacklist?

Hi, I would like to start from the end, so I can ask about the blacklist, but this is the first time I have seen a casino that has a safety index of 0.0. 

Unfortunately, as far as contacting players is concerned, as you say GDPR needs to be applied in this case and I cannot share any information about them. Unless they post in this thread and you reply via the reply button and get back to them. I was wondering if you saw any player contact information in the complaint you sent, but if not, then the forum is probably the only option.

Hi,

Unfortunately, this forum doesn’t provide that option. It was only for complaint handling.

Would it be possible for you to reach out to the player and provide them with my email address if I give my consent? This way, if they are interested in my assistance, they can contact me directly, and if not, they don’t have to.

I still haven’t received an answer to why the casino isn’t on the blacklist.

Could I still know how you would like to help them? How did you manage to solve your case? What does "free solution" mean, do you think the casino will solve something if the safety index is 0? Try to explain a bit more and then we will see if something can be done. Anyway, I saw that you shared a complaint from AskGamblers and I didn't find such a player here. 

As for the blacklist, that's a good point and I asked our team about it and they said they will look into it today and when I know more information I will let you know. 

1bet did not give me an explanation, they blocked me and there is no trace of the transactions I made last night before the win

What do you think happened? They made my winnings disappear. I played with immersive online roulette.

Hello, without the casino telling you anything we can only guess what might have happened. They didn't give you any explanation, did they? 

If you need help, we can try. 

If you're interested, you can file a complaint and maybe we can assist you. 

Would you be interested?

Unfortunately, I also had a very bad experience with this casino... where I had basically won a large sum of almost 20,000 and could only withdraw 500 a day for a maximum of 10,000 a month. After the first withdrawal of 500, they closed my account saying that I had exploited a bug in the system to be able to win such an amount...

I can understand if it had happened at a Blackjack table or something like roulette but I won them on a Slot….

It is practically impossible to tamper with a Slot machine from…

Furthermore they always tried to make me reset my balance by sending me bonus money to activate, like 100 euros, and then have a 50x rollover

It's impossible that scammers like this have a Curaçao license and aren't punished. It's absurd that after depositing more than 3,000 euros and winning 20,000, you walk away, closing my account and leaving me with only 500...

at least if you close my account with 20,000 euros in it, at least give me back the 3,000 I deposited. Scammers.

I wouldn't wish it on my worst enemy to play here….

I didn't even file a complaint, having already seen complaints from other people where their accounts had been randomly closed because they had perhaps won a lot of money. I didn't even waste time filing a complaint. However, I would suggest you further downgrade those scammers.

so that people don't even dare open accounts there…

I am sorry about the situation that has arisen. From what I can see, the casino has a safety index of 0, so it can't go any lower. However, from what I've seen, the last complaint was resolved, so maybe I would try filing a complaint here. At the very least, you'll find out whether the casino will try to deal with the situation or not.  

You have nothing to lose by trying. If there was a bug in the slot that allowed you to win, that can happen, but I guess the game provider would have to confirm that.  

So definitely give it a try. 

I would definitely go the route of filing a complaint.

What do you think?

Hi, I'm a 1bet customer. I made a withdrawal on Sunday, then after two days it was shown as being processed, then obviously I played again but without ever going below the winning threshold. I made new withdrawals and they wrote to me that the documentation was in order, but to date they still haven't paid. They have always been punctual and quick with withdrawals and this now worries me, why aren't they paying if everything is in order with the KYC?

Hi, just to make sure, you've been waiting a week, right? The verification is fine, so you don't know what to do next because the casino hasn't given you any updates. 

We give casinos 14 days to pay the player, and if that doesn't happen, we'll try to help you.

For now, I would wait and try to be patient.

What payment method did you use?

paper

I see that in translation it doesn't sound quite right, you mean the card, right? 

yes bank transfer done

Well, let's wait and see if anything changes in the coming days.

Our team is already trying to assist you, so we'll wait how it turns out.

They just paid me after I asked to close the account yesterday thanks

Great news.

And they also closed your account, right?

Hello Domenico,

I have the same problem with over €4000. I've now requested a certified copy of my ID from a notary. Was that the case for you too? What did you do to get your money back? Looking forward to your reply.