1Bet Casino - general discussion (page 5)

Good morning, I've been pushing 1bet casino to close my gaming account and delete my personal data. They're not listening or responding to my requests for months now. Not even when I threaten to report them. Please help me.

Hey, I'm sorry this is happening right now, but I have one question: when we tried to help you, you stopped responding to the complaint. Why? How else can we help you if you don't cooperate? 

If you still want our assistance, I would write an email regarding reopening the complaint. Atilla, who dealt with it, will definitely look into it.

I could no longer access the Internet, sorry, I would like them to listen to my legitimate request to close my gaming account and delete my personal data and not reopen it unless I ask them to do so as they always do thanks

It seems incredible, but they just finally closed it down for me. I just hope they don't reopen it again without my consent. Thank you so much.

Glad that it finally happened for you. Hopefully it will stay that way so you don't get caught in it again.

Wishing you all the best.

Dear CasinoGuru team. Why is a casino with 0.0 in safety rating not blacklisted?

I have seen other player have requested this information, and out of the curiosity, I want to ask why?

Looking forward for your reply.

Hello, that's a truly amazing question. One would assume that a Safety Index with a value of 0.0 is equal to a blacklist. Such a casino should be avoided. Perhaps I do not understand the question fully, but I'll try anyway; our approach is to show as many casinos as we can review, not to hide the worst of them.

Let me know if I misunderstood the matter, please.

I understand, however as you say, "a Safety Index with a value of 0.0 is equal to a blacklist.". Why dont mark this casino as blacklisted than?

Have an amazing day 🙂

Well, because no safety and red warnings are insufficient in our books. In the past, we agreed that such a marker is not necessary. However, I found out that my colleague Matěj N. has been working on his blacklist. In my opinion, this blacklist is based on other features, as we already have the main marker: The Safety Index.

Have a nice day too. 🙂

Dear 1bet Support Team,

I am writing to request an update regarding my recent withdrawal request. I have been waiting for my payout for over two days now, but the status is still pending. All of my account verification requirements have already been completed, so I am unsure what is causing the delay. Could you please check the status of my transaction and let me know if any further action is needed on my part? I would really appreciate your prompt help in resolving this issue as soon as possible. Thank you for your time and support.

Best regards,

Dragisa

If I saw it correctly, the casino has a Safety Index of 0, so there is a good chance that you may have problems getting your money from them.

Did you check the casino’s review before you started playing there?

Is the casino communicating with you at the moment?

Thank you for your reply. Unfortunately, I've deposited a lot of money so far. I've withdrawn smaller amounts a few times. But 3000 will definitely be problematic now...

I'm in no rush to register yet. First, I'd like to see more reviews from players who have already withdrawn money. For me, that's always a better indicator than any bonuses or advertising.

Well, if you have received at least some of the money, then that's definitely a good sign.

I saw in the screenshot that it says you can either wait or choose another payment method, so I'm not entirely sure what I would do in your situation. To be honest, I would probably wait.

If using another payment method would actually speed up the process, then I would consider changing it, but I would want to know that directly from the casino first.