1Bet Casino Review

The player from Italy had requested a withdrawal of €600, but the casino had asked for photos of three expired cards that were no longer in the system. The Complaints Team had extended the communication period to allow the player more time to respond; however, the case was ultimately rejected due to a lack of response from the player. As a result, no further investigation could be conducted.

The player from Germany had requested a permanent self-exclusion from the casino due to an inability to control his gambling behavior and had asked for a refund of deposits made since the request. The casino had not responded, and the complaints team had asked the player some additional questions, to which the player did not answer. The complaint was therefore rejected. After reopening the case, the casino confirmed that the player's account had been closed for 30 days and later permanently closed at his request. The player confirmed that the issue had been resolved, leading to the complaint being marked as 'resolved' in the system.

The player requested self-exclusion from 1Bet Casino on March 20, 2024, due to compulsive gambling, but the request was not acted upon, allowing continued deposits. Despite notifying the casino of their gambling issues on March 22, the user only received email confirmation of account closure on April 2, which led to the loss of substantial deposits during this waiting period. The Casino was criticized for the lengthy self-exclusion process. Ultimately, the complaint remained unresolved as 1Bet Casino failed to justify their delays, and the player was advised to seek further assistance from regulatory bodies.

The player from Ireland had requested a permanent self-exclusion from 1Bet Casino due to a gambling addiction, but the account was reopened after 30 days despite multiple requests to keep it closed. This led to a loss of €700. The player believed this violated responsible gambling regulations. The complaint was rejected due to the player's failure to respond to our messages and provide the necessary evidence for investigation.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to be patient and wait for up to 14 days before escalating the issue. The player confirmed that the withdrawal had been paid out, and the case was marked as resolved.

The player from Spain had deposited €130 and reached approximately €550. After submitting the required documents for withdrawal, her account was restricted, and the withdrawal request was rejected. Since June 24, 2024, the casino had not responded to her emails. The issue was resolved after the player confirmed receiving the money.

The player from Germany, who had self-excluded through the Oasis system due to gambling addiction, was still able to deposit and gamble on 1bet. He sought a refund of his €700 deposit, believing he should not have been allowed to play. We inquired about his communication with the casino and requested any supporting records. The player did not respond to follow-up questions, making it impossible to investigate further. Consequently, the complaint was rejected due to a lack of response from the player.

The player from Germany had requested account closure due to gambling addiction 4 weeks ago, but the casino ignored the request, citing potential loss of VIP status. The player demanded a refund of all deposits minus winnings made since the initial request. We had instructed the player to follow the correct self-exclusion procedure via email, but the player had used alternative channels like WhatsApp and live chat. Without solid proof of the player's communication and the casino's acknowledgment, the complaint was rejected as unjustified.

The player from Italy had requested account closure multiple times, but the casino had not closed it yet. After a lengthy communication process, the casino eventually closed his account for a temporary period of 30 days instead of a permanent self-exclusion as he had requested. The player had expressed dissatisfaction with the casino's handling of his self-exclusion request and had demanded a refund for deposits made during the waiting period. The Complaints Team had closed the complaint as 'unresolved' due to the casino's unwillingness to cooperate further, advising the player to contact the Curacao Gaming Authority for additional support.

The player from Germany had been contacting 1Bet for two weeks, requesting the closure of his account due to concerns about managing his deposits. Despite repeated requests, his account remained open. We requested additional emails from the player to verify his account closure requests. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of response.

The player from Italy demanded a refund of deposits made after his request for immediate account closure due to gambling addiction. Despite his plea for closure, the casino only responded after several days, requesting unnecessary card details and thereby allowing for more deposits. The Complaints Team determined that the player should have been entitled to a refund for the deposits made on the 24th of May, as the account should have been closed by that date. However, the casino refused to initiate the refund, leading the Complaints Team to close the case as unresolved. The player was advised to contact the Curacao Gaming Authority for further assistance.

The player from Germany had faced difficulties in withdrawing his winnings from 1Bet Casino due to restrictions on his preferred payment method, WebPayz InstantBanking. The alternatives proposed by the casino were not suitable as the player was not registered with them. An attempted Fast Bank transfer had also failed without a clear explanation. After verifying his account and making another withdrawal attempt to a different bank account, the issue had been resolved. The player had confirmed the receipt of his winnings, attributing the initial problem to a likely technical glitch. The complaint was then closed as resolved.

The player from Germany had contacted the casino to suspend her account due to a gambling addiction, but her account had remained active and she had continued to lose money. Despite our team's attempts to assist her, the player had not responded to our inquiries for additional information. Consequently, we had been unable to further investigate or provide potential solutions for her issue. The complaint was eventually rejected due to the player's lack of response, but the option for her to reopen the complaint in the future remained available.

The player from Italy had faced difficulties with his withdrawal request at 1Bet Casino due to an 'invalid email' error while trying to send the required verification documents. After communicating with the casino's live chat, he had sent the documents from a different email address. However, his withdrawal was initially rejected. The player had been advised by us to allow up to 14 days for the verification process. Eventually, the player confirmed that his withdrawal request had been successfully processed by the casino. The issue was thereby resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received yet. The Complaints Team had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested patience and full cooperation with the casino. The issue was successfully resolved when the player received his withdrawal.

The player from Germany was struggling to withdraw winnings from 1bet, which had requested documents despite the player already being verified. He had been verified for almost a year and had recently sent a picture of himself with his ID card as requested by the casino. The player had last contacted the casino on the day of the complaint and believed the casino was trying to delay the withdrawal process. He also mentioned that his live chat feature had been blocked due to sending multiple messages. However, the issue was eventually resolved as the casino paid out the first 5k of his winnings. We then closed the complaint as resolved.

The player from Portugal alleges that the casino closed her account because she made a complaint on a website to withdraw her funds. Since the player didn't have any funds on their account withheld by the casino, we concluded we cannot help the player and closed the complaint.

The player from Germany had won €11,000 at 1Bet but had encountered problems with the withdrawal. His first withdrawal request had been rejected due to a violation of terms and conditions, and the second had been denied due to technical issues. After his third attempt, the player discovered that his winnings had disappeared. The casino's records had shown the money was gambled away, but the player had insisted he did not place any bets. We had requested further details from the player and the casino. Despite the player's insistence that his account had been used without his knowledge, the evidence provided by the casino showed no suspicious activity. We had concluded that the player was responsible for the security of his login data and could not hold the casino accountable for the loss of his winnings. The player's complaint had been rejected due to insufficient evidence.

The player from Germany had faced a delay with her withdrawal at 1Bet, despite having a fully verified account. The pending withdrawal had been €5,000, and an additional €16,000 was due. The player had been receiving unclear responses from customer service. After she had provided more information about her verification process and last communication with the casino, we had recommended her to wait for up to 14 days, which was a standard period for verification and withdrawal processing. Eventually, the player had received her winnings, resolving the issue.

The player from Italy had experienced an access issue with the online casino after he requested a withdrawal. He had been unable to log in due to an error message stating no account was associated with his email. He had also reported not receiving updates on his withdrawal request. He had played slots and had passed KYC verification. After he contacted the casino, he had regained access to his account but found his withdrawal still pending. The player had then received the funds from his first withdrawal but was waiting for a second one. The complaints team had kept the case open for updates on the second withdrawal. However, without any further updates from the player, the complaint was eventually rejected.

The player from Germany had raised a complaint about a delayed withdrawal of 2500 euros, despite his account being fully verified and having conducted several previous withdrawals. He had expressed concern over the unusually long processing time, as he had never had to wait more than three days in the past. The player later informed us that the withdrawal had eventually been processed. We marked the complaint as resolved.

The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The player had been informed by the casino that his winnings were confiscated due to a breach of the maximum bet rule while playing with a bonus. We had advised the player to provide game history and relevant communication for further investigation. However, the player did not respond to our requests for additional information within the given time frame. As a result, we were unable to proceed with the investigation and the complaint was rejected.

The player from Brazil had initiated a withdrawal request that had not been processed for almost two weeks. Despite having supplied the requested documents, the casino had not responded about the approval status or provided a reason for the delay. This had been the player's first withdrawal attempt, and he had provided all necessary documents promptly. The winnings had been accrued from sports betting without any bonuses. After our intervention and communication with the casino, the player confirmed that his withdrawal had been successfully processed. The issue had been resolved successfully and the complaint had been marked as 'resolved' in our system.

The player from Luxembourg had had multiple withdrawal requests rejected by 1Bet, despite having provided verification documents and fulfilled their requested actions. The player noted that there were no restrictions on deposits but withdrawals were delayed with dubious reasons, which had led to a large sum of money being blocked. The player also claimed to have completed the required rollover but still couldn't withdraw his winnings. Despite our efforts to assist, the player hadn't provided sufficient information for us to investigate further. The complaint was rejected due to lack of response from the player.

The player from Austria had experienced a delay in payment even after verification and document submission. The Complaints Team had advised the player that withdrawal processes could take some time, even weeks, and had asked for additional details about the withdrawal request. However, the issue had been resolved successfully with the player confirming receipt of money in his Neteller account. The Complaints Team then marked the complaint as 'resolved' in their system.

The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. After a series of communication with the Complaints Team, the player had been advised to wait for at least 14 days for the withdrawal to be processed. The player had been patient and provided updates on the status of the withdrawal. After 22 days, the player confirmed that the withdrawal had been successful. The Complaints Team marked the issue as resolved and thanked the player for his cooperation.

The player from Greece claimed that the betting company was refusing to pay their winnings, cancelling all withdrawal attempts. The player confirmed that they had made a successful withdrawal in the past and passed the KYC verification. The Complaints Team attempted to gather more information about the player's previous withdrawal and its processing time but received no response. Consequently, the complaint was rejected due to lack of further information.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised him that it was common for withdrawals to take a few days or even weeks to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that he had already been paid. As a result, we had marked the complaint as resolved.

The player from Italy had been facing issues with a pending withdrawal request for over two weeks. Despite having completed the KYC procedure and providing the necessary documentation, the casino had been delaying the payout. The player reported that he had been banned from the casino's chat and had experienced difficulties accessing his account. He also mentioned that the casino had been unresponsive to his attempts to contact them. We had intervened by contacting the casino to understand the reasons for the delay and to expedite the resolution process. The player's complaint was then transferred to another thread for further resolution.

The player from Italy had deposited 200 Euros via an ETH transfer but had encountered issues, with the casino blaming the payment provider. The player had sought a refund. After the player had provided the necessary evidence, the casino confirmed that the deposit should have been in order and asked the player to verify the receipt of the deposit. The player confirmed the receipt of the deposit, and we marked the complaint as resolved.

The player from Switzerland had experienced issues with a pending withdrawal from a casino since 12.09.2023. After we had reached out for additional information, the player informed us that the issue had been resolved and the payment had been made. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. The Complaints Team had advised the player that delays in withdrawal processing could occur due to various reasons such as KYC verification or high volume of withdrawal requests. The casino had confirmed that the player's withdrawal was in order and asked the player for confirmation of receipt. The player confirmed that he had received the money. Consequently, the issue was marked as resolved by the Complaints Team.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that he received his winning and this complaint was closed as resolved.

The player from Nigeria had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player was accused by the casino of having duplicate accounts, which he vehemently denied. He had passed the KYC verification and claimed his winnings were from his real deposited funds. The casino, however, insisted that the player breached their terms and conditions by having multiple accounts with similar betting activity. They provided IP addresses as evidence of this. The player refuted this, demanding more concrete evidence such as the names and KYC of these alleged duplicate accounts. We had advised the player to seek help from websites that specialize in sports betting, as our team lacked the necessary insight to resolve this issue.

The player from Slovenia had experienced a delay in a withdrawal that had been processing for 6 days and a deposit using cryptocurrencies made 10 days prior that had not been credited. Despite Casino's live chat support, both issues had remained unresolved as of September 7th. After 14 days since his withdrawal request, the player had received the full amount via bank transfer. However, the issue with his crypto deposit remained. After the player and the Complaints Team had agreed to keep the complaint open until the deposit issue was resolved, the player confirmed that the missing deposit had been credited to his account. Consequently, we marked the complaint as 'resolved'.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The casino stated that the player received his money. However, the player did not confirm this, so we had to reject the complaint.

The player from Brazil has withdrawal delays despite providing all necessary documentation, including a notarized ID. The casino acknowledges the delay in payment but provides no timeline. The player confirmed his winnings were paid out.

The player from Italy had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received at that time. The player had claimed that his account verification was completed, but the casino's finance department had been unresponsive. The casino later clarified that the player had cancelled his withdrawal and played out the money. The Complaints Team had extended the timer for the player's response, but the player had failed to respond, leading to the complaint being rejected.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil had their account unexpectedly closed by the casino, citing suspicions of fraud. The player made multiple failed attempts to get a clear response from the casino. The player has a pending withdrawal of R$3.400,00 and active bets. We closed the complaint becasue the issue is sports-betting related.

The player from Italy has an issue with a withdrawal from 1bet casino. After winning around 850€, the casino refused the withdrawal, citing the player has multiple accounts. The casino only returned the deposit and canceled the winnings. The complaint was rejected as the player stopped responding.

The player from Denmark won 6800kr after making a second deposit and declining the bonus, but the winnings were locked due to the lost first deposit bonus issue. After trying to cancel the bonus, the winnings disappeared from the account. Now the player is unable to contact the casino or access the account.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Portugal requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The casino later informed us that the player breached the maximum allowed bet. After reviewing the game history we came to the conclusion that the casino confiscated the player's winnings in compliance with their bonus T&Cs.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has deposited money into casino account but the funds seem to be lost. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.

The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is complaining about the lengthy verification process. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Lower Saxony has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland is complaining about the lengthy verification process. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Hungary has been experiencing difficulties withdrawing their funds. Subsequently, all the money was played and lost. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Germany requested a withdrawal. The withdrawal has been delayed and the player, unfortunately, lost all his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany provided all the required documents to verify his identity, but they haven't been approved. This caused a delay in processing of his withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

The player's withdrawal is delayed due to ongoing verification. Since we didn’t receive any supporting evidence that the player has informed the casino about his gambling problem prior to start playing and all the funds have been played and lost before the account verification was completed or before we could intervene, we rejected this complaint as “unjustified”.

The player from Germany has registered with OASIS (Self-Exclusion scheme). However, the casino accepted player’s deposits. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Portugal is questioning responsible gambling tools offered by the casino. She asked for a 7-day cool-off period. Subsequently, she received a confirmation that the limit had been applied to her account, however, her access to her account was seemingly not limited in any way. She was allowed to deposit a substantial amount, which was, unfortunately, played and lost. According to the casino's statements, the cool-off period was in fact applied to the player's account, however, reportedly, the player was responsible for not using her account during this time period. This approach renders the option to set a cool-off period misleading and therefore, we believe the player's deposits made during the time period should be refunded. The casino refused to comply with our ruling. The complaint was closed as 'Unresolved'.

The player from Spain was experiencing difficulties withdrawing her winnings due to ongoing verification. Subsequently, she closed her account. After a closer examination, we ended up rejecting this complaint as unjustified.

The player 'gryzonko', from Poland, requested a withdrawal of 6262EUR. However, the casino accused him of using duplicate accounts in order 'bypass system limitations', closed his account and confiscated the whole balance . He has sent complaints to Curacao Antillephone License regulator but have not received any response back from them. There was no response received from the forum representatives either.

The player from Italy had his winnings confiscated because he cancelled the bonus before finishing the wagering requirements. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Malta had requested a withdrawal 5 days prior, but it remained pending. Despite having a fully verified account, the casino claimed that withdrawals were processed manually and required additional checks, which led the player to feel pressured to cancel the withdrawal. The issue was resolved when the player finally received the withdrawal, which had been delayed due to problems with the withdrawal method and a lack of communication from the casino. The complaint was marked as 'resolved' by the Complaints Team.

The player from Italy had been waiting for a withdrawal of 3,100 euros since February 29th, despite having his identification and bank documents approved. No bonuses or free spins had been involved in his earnings. However, customer service had stopped responding to his inquiries. We had advised the player that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the issue had been resolved and the payment had been made. We then closed the complaint in our system as 'resolved'.

The player from Russia had reported that his funds were missing from his casino account following a period of inactivity. The player had been unsure of the exact date of his last login but had confirmed it had been more than six months. The Complaints Team had informed him that the casino had a policy to charge a monthly fee or close accounts that had been inactive for 12 months. However, the player had lacked supporting evidence to confirm the status of his funds prior to the inactivity. The casino had later returned the funds to the player's account, and he was then dealing with a withdrawal issue independently. Thus, we had marked the complaint as resolved.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player had not made any successful withdrawals before and was unsure about their KYC verification status. Their winnings had been accumulated without an active bonus. Later, the player confirmed that the withdrawal had finally been completed. The complaint had been marked as 'resolved' in our system.