1Bet Casino - general discussion (page 3)

Yes that’s the casino

Yes I have a verified account. The issues has been going on for like a month now

Thanks for the clarification, I moved our posts under the casino in question.

However, the casino didn't explain to you why there are delays ? 

Additionally, in this case I suggest you file a complaint because a month is a long time for the casino to resolve such a situation. You can file a complaint here on this link and our team will try to help you as best as they can. Are you in ? 

I have the first withdrawal waiting with 1bet for a win at the casino but despite having sent all the documents and verified the account the money has not arrived, it always says withdrawal being processed, I state that only 2 days have passed but by reading the reviews of the site I will start to be worried I trust you to solve the problem thank you

I have a withdrawal pending for 24 hours although everything is ok with the documentation it is not unlocked the casino is the 1bet one can you help me thanks

Hey! Try to calm down.

It's not necessary to stress yourself unless there are some real concerns, don't you think?

How about helping me understand the situation better?

For example, what do you mean by "it is not unlocked"? Does it refer to your account or the withdrawal, perhaps? Don't worry, I'm just trying to figure out some more details.

I'm here for you.

Unlock in the sense that it is not processed therefore always under evaluation anyway I'll wait thanks no the account is verified the documents are ok

Please keep us updated, for sure.🙏🙂

To this day, the transfer has not arrived, the withdrawal is still being processed, I ask for your help, thank you

Well, I'm sorry about that. Have you tried asking the casino why this is so and you still don't have the money ? Do you have any update or not ? 

Besides, we give casinos 14 days and since you are still in the middle of it, our team will investigate the whole situation after that time. So be patient and if nothing happens by then, we will try to help you. 

What do you say ? 

Yes I tried to ask the casino and nothing they say to wait anyway thanks for your interest we will wait this time and then you come into play if they don't pay

All ok solved thanks anyway

Great, I'm glad for the good news you brought. 🎉🤗

How did it get resolved in the end ? Did the casino write you something or did they just send you the money ?