Sxvegas Casino - Pelaajan voitot on takavarikoitu.

I have more than two weeks waiting for the withdrawal of my winnings, which were $200 dollars, (I want to assume that when I made the withdrawal, if I was not allowed, the casino would not have let me do it, but if it did) so I assumed that everything was correct , but today I finally contact customer service, and the person informs me that my country is not allowed at all, that they are adding more countries and that the next one could be mine. And I ask that then what will happen to my money, he replied that he cannot help me in that and already, I accept that he enter the casino knowing of his bad reputation, for the same reason do not deposit, but when winning and carrying out all the corresponding procedures and correctly I assumed that I would have no problem with the withdrawal, but my surprise was another, and clearly it says that if players from Mexico are allowed. So I really don't understand.

Tengo mas de dos semanas esperando el retiro de mis ganancias, que fueron $200 dolares, (quiero suponer que al realizar el retiro si no me fuese permitido el casino no me hubiera dejado realizarlo pero si me dejo) por lo cual supuse que todo estaba correcto, pero hoy por fin me comunico con servicio al cliente, y la persona me informa que mi pais no esta permitido nada, que estan agregando mas paises y que el próximo puede ser el mio. Y pregunto que entonces que pasara con mi dinero, me respondió que el no puede ayudarme en eso y ya, acepto que ingrese al casino sabiendo de su mala reputación, por lo mismo no deposite, pero al ganar y realizar todos los trámites correspondientes y correctamente, supuse que no tendría inconveniente con el retiro, pero mi sorpresa fue otra, y claramente se dice que si esta permitido los jugadores de Mexico. Entonces en verdad no entiendo. 

Dear Mortandad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found (here):

„General Rules

...

Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. The complete list for restricted countries is: Australia, Algeria, Afghanistan, Azerbaijan, Bulgaria, Belize, Costa Rica, Curacao, Czech Republic, Finland, Hungary, Iraq, Iran, Malaysia, Myanmar, North Korea, Poland, Syria, Turkey, Ukraine, middle eastern countries and Asia. The Casino shall assess your account and make the ultimate call based on your case. Please email info@sxvegas.com to submit your request."

Mexico is still not listed as a restricted country.

We will contact the casino and ask for their assistance, but, before we’ll do so could you please forward any relevant communication to petronela.k@casino.guru? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mortandad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.