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Hi there,

I redeemed the $ 300 allowance through your site and after writing with the site's live chat, I was told that these bonuses are not payable to people living outside of the United States, Canada, or England.

Sincerely yours

Jon

Hallo, 

Ich habe über eure Seite den 300$ Freibetrag eingelöst und nachdem ich mit dem Live-Chat der Seite geschrieben habe, wurde mir mitgeteilt, dass dieser Boni nicht auszahlbar ist für Leute die außerhalb von USA, Kanada oder England leben. 

Mit freundlichen Grüßen 

Jon

Dear Jon, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

I have contacted the live chat agent and, this is their answer:

"no deposit bonus is redeemable for all the countries but only the US, UK, and Canada players can make a withdraw on welcome bonus"

I understand that it would be preferred if the whole list of restricted countries was published in T&Cs, but in this specific case you need to contact Customer Support. Free chip is meant for "testing the waters". Sadly, there is not much I can do for you to support this case. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise I will be forced to reject this complaint as unjustified. Thank you for your understanding. 

Best regards,

Petronela

Dear Jon,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.