The player from Italy is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
FEZbet Casino - Player’s withdrawal has been delayed.
Amount: €1,000
FEZbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I have been waiting for 3 days for my withdrawal of 1000 euros to be processed, none of the operators told me about the verification process, now I learned about this through google searches, I want to know what documents to send and I want to receive my money as soon as possible!
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2 years ago
Dear liotruct,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Not all casinos require verification for the first withdrawal or withdrawals of smaller amounts. I am sure that if it was necessary, the casino would ask you to provide the documents. Nonetheless, the casino is the best source of such information, and they are able to answer your questions about which documents are required.
Moreover, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hi, I have been waiting for 3 days for my withdrawal of 1000 euros to be processed, none of the operators told me about the verification process, now I learned about this through google searches, I want to know what documents to send and I want to receive my money as soon as possible!
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2 years ago
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I will wait as you wrote previously and let you know if there are any updates, thanks for the availability
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2 years ago
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So the withdrawal request was processed on June 3, but to date, June 10, still nothing in my account, how should I behave?
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2 years ago
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Unbelievable, after a week waiting for the money in my bank account, they credited me the money back to the fezbet account, a nightmare to get my money, I ask for help please
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2 years ago
Thank you for keeping us updated, liotruct. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
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2 years ago
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All solved, after almost two weeks, I received the money, I do not recommend the site anyway
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2 years ago
Awesome news, liotruct. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
