HomeComplaintsFEZbet Casino - Player’s struggling to complete account verification.

FEZbet Casino - Player’s struggling to complete account verification.

Amount: 1,781 zł

FEZbet Casino
Safety Index:Very high
Submitted: 23 May 2023 | Case closed : 12 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
1 year ago

They don't want to verifie my account. I have send them my selfie, Photo of ID, screen of ezeewallet and They declined all those things without the reason. Help me with that case please

Public
Public
1 year ago

Dear sloninajanina58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you provided all the required documents as soon as possible and in the correct format? Did the casino inform you what was wrong with your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
1 year ago

They was rejected all documents without the reason. For exaple to verify identity you need to use your camera, when you are log in in their website, the same with your ID. All was good with it (the operator accepted my identity, but they did nothig with that)

Public
Public
1 year ago

Thank you very much for your reply, sloninajanina58. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Public
Public
1 year ago

Dear sloninajanina58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news