The player from Austria has experienced a technical glitch while playing. We rejected the complaint because the player didn't respond to our messages and questions.
FEZbet Casino - Player has experienced a technical glitch.
Amount: €13,000
FEZbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Got into the free game with 3 euros at the Fezbet casino Razor Shark game! In this free game I won a total of approx. 13,500 euros with 1x extension! Free game end High profit displayed up to approx. 13,500 euro enumerated then the money was in the player account for 1 second and then it was gone, it was not shown anywhere! I complained in the live chat it was checked but I was told that there is no missing win!
game Razor Shark game history ID 111.751185718
on 03/01/2021 at 10:45:51 pm was the last game before free play
email from Fezbet
We would like to inform you that according to the information you have provided to us, no profit has been found. We'd be more than happy to double-check if you send us more details or additional evidence.
Automatic translation:
Public
Public
3 years ago
Dear Ferhat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Could you please clarify if any promotional offer has been active at the time of the technical issue?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
