FatFruit Casino - Player's withdrawal is delayed.

Hi,

I requested the withdrawal of 78.79 euros. It's been more than ten days, and my withdrawal is still pending. So, I reached out to casino support, and they asked me to upload some documents for verification. After two days, they disabled my account and informed me that my withdrawal was pending. However, it's been many days, and my withdrawal is still pending. They give me the same reply every time ("We have transferred your requested withdrawal to our financial department").

Please help me, CasinoGuru.

Hello kuldeepmovaliya2050,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FatFruit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you so much for paying attention to this matter.

Yes, my account has been verified, and when my verification done they disabled my account.

I use real money.

I spoke on 29/10/2024 with casino and it was about my withdrawal, they told me that our financial department is verifying once they complete we will proceed your payment but it's been more then 10 dyas.

Hello Kuldeepmovaliya2050,

As the recommended 14-day period for processing withdrawals has now passed, could you please confirm whether you have received the payment or if it remains pending?

If it is still pending, we will gladly look into this further on your behalf.

I look forward to your response.

Best regards,

Nick

Hi Nick,

It's beeen more then 20 days and I haven't received any payment also my account is still disabled.

Thanks,

Kuldeep

Thank you kuldeepmovaliya2050 for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Nick and michal,

Thank you so much for helping. Today, I received my payment amd you can closed the case.

Hello kuldeepmovaliya2050,

I can understand your not ideal user experience with the a bit lengthy withdrawal process; however, in some cases, this can unfortunately take longer than usual. There could be various factors that affect this timeframe. Anyway, I'm glad that you successfully received the funds and this case was resolved. I will proceed to mark this case as resolved in our system.

We appreciate your cooperation and confirmation, kuldeepmovaliya2050, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru (trustpilot.com). An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru