The player from Ontario requested a withdrawal of 78.79 euros, which has been pending for over ten days. After contacting support and uploading verification documents, the casino disabled the account but continues to delay the withdrawal, with repeated responses about it being with the financial department.
FatFruit Casino - Player's withdrawal is delayed.
Amount: €78
FatFruit Casino
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Case opened
Current status
Waiting for player to reply
6d 18h 28m 11s
Case summary
5 hours ago
Public
Public
10 hours ago
Hi,
I requested the withdrawal of 78.79 euros. It's been more than ten days, and my withdrawal is still pending. So, I reached out to casino support, and they asked me to upload some documents for verification. After two days, they disabled my account and informed me that my withdrawal was pending. However, it's been many days, and my withdrawal is still pending. They give me the same reply every time ("We have transferred your requested withdrawal to our financial department").
Please help me, CasinoGuru.
Public
Public
5 hours ago
Hello kuldeepmovaliya2050,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FatFruit Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
kuldeepmovaliya2050 has 6d 18h 28m 11s to reply
