The player from Spain has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
FatBoss Casino - Player’s deposits have never been credited to his casino account.
Amount: €90
FatBoss Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I made two deposits using Ethereum cryptocurrency of two amounts (€ 25) and (€ 65), I contacted them since the amounts were deducted from my Ethereum wallet but they never reached the casino account. They urged me to send them all the captures of the transactions and the decrease in the amount of my wallet. I did so, in addition my cryptocurrency manager made me an exhaustive report of all the transactions where they all appeared and completed, but almost a week has passed and I have not received a response after they told me that I would have it after 48 hours. Whenever I get in contact with them they give me long and tell me that they send a reminder to the technical service since they have no answer. With today's there are 3 reminders and no response.
Automatic translation:
Public
Public
3 years ago
Dear Eduardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider, as you’ve done already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.
Could you please advise if you have deposited any funds into your account in the past using the same payment method? I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
The matter is settled. It took a week but they already entered my casino account.
It is clear that you do an incredible job.
Thank you
Edited
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Eduardo, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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