Thank you for the email along with the evidence, FastPay Casino team.
Dear Tofli90,
After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created close one after another linked with your accounts by the same personal details, device ID, and IP. Although your last gameplay was without a bonus that does not mean that you have not violated the terms and conditions which were detected after a KYC and AML check of your account as mentioned above.
The casino team mentioned your deposit had been returned back to you which I consider fair. I will not be able to help you further, and this complaint will now be rejected
I wish I could be of more help. Do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.
Best regards,
Michal
Casino Guru
Thank you for the email along with the evidence, FastPay Casino team.
Dear Tofli90,
After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created close one after another linked with your accounts by the same personal details, device ID, and IP. Although your last gameplay was without a bonus that does not mean that you have not violated the terms and conditions which were detected after a KYC and AML check of your account as mentioned above.
The casino team mentioned your deposit had been returned back to you which I consider fair. I will not be able to help you further, and this complaint will now be rejected
I wish I could be of more help. Do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.
Best regards,
Michal
Casino Guru
Edited by a Casino Guru admin