FastPay Casino - Player has been accused of opening multiple accounts.

Hello my account has been. Banned as another account was opened in my name same.ip.but it was not me I ha E verified my account and it is it the 40 plus thousands

Dear Rebecca,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The account has. Been opened in my.name.nut it was not me.and it has been alleged that it was done.from.same.ip but I can. Tell you that there is no way it's from same device

Was it opened from the same IP address? Are you aware of who has opened the account? 

I don't.know.who has opened this

 Is there any relevant communication between you and casino that you could forward? My email address is petronela.k@casino.guru. Thank you in advance.

Thank you very much, Rebecca, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rebecca,

I looked at your complaint and will do my best to help you. I would like to invite FastPay Casino into this conversation.

Dear Casino, please send me relevant proof that this player has multiple accounts to my email: viliam.v@casino.guru.

Thank you.

Hi all, please provide your email in the Fastpay casino. Thank you.

Found, sorry didn't see the emails are displaying. We have send everything same as additional info.

Dear Rebecca,

Casino provided relevant proof that you had multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.