FastPay Casino - Player believes that their withdrawal has been delayed.

I have invested a lot of money into the casino and it was my first withdrawel . The money still

hasnt got into my account .

I was told 3-5 days and we are now way

past that . I keep getting from support accounting is looking into it but this is the continual email for 5 days with no resolution no outcome and still no money

my bank has not recieved it and advised the sender needs to check with there bank which I have told them

I’m really sick of getting the excuses

for 5

sUs that accounting is looking imto

it. I should not take that long

I’m really

unhappy about this

Dear carliehoare1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi

I’m sorry for the complaint . It has just been resolved. Can I now delete thencomplain ?

regards

carlie

I’m happy

for the complaint to be closed

regards

carlie

Dear carliehoare1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru