Fairspin Casino - Player’s dissatisfied with the KYC process.

In fact fairspin casino is the worst and a rip off because they are asking for KYC before one can withdraw their hard earned money they have won on their site but they do not ask for KYC when you are opening an account or before you deposit. Guys stay away from fairspin because its a big scam. I believe that the crypto community respects anonymity but fairspin casino will let you use cryptocurrency to do the deposit without any verification or KYC but when its comes to withdrawing your winnings back to your same Bitcoin wallet they will ask for a hell lot of documents and selfie before you can do so and I see this as a rip off because the crypto community believes and trust in anonymity. Stay away from fairspin because they are scammers.

Dear Debra,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players at different times. It isn’t anything unusual, that the casino requires identity verification before a withdrawal.

Also, I would like to point out, this casino is indeed a cryptocasino, but it is not an anonymous casino, therefore, you must go through this process in order to receive your winnings.

"Know Your Client (KYC). You are hereby notified that Fairspin may carry out verification procedures, whether itself or through third parties. You may be requested to provide Fairspin with documents at the deposit stage and/or the withdrawal stage (or both) or at any other stage at the sole discretion of Fairspin, such as a copy of Your passport or other identification documentation as part of the Fairspin KYC procedures."

I would recommend you to fully cooperate with the casino and provide all the necessary documents (in sufficient quality) as soon as possible.

Please keep me updated and let me know when you provide the required documents, or if there is anything new regarding this issue.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Debra,

Did you provide all the neccessary documents? Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.