Fairspin Casino - Player’s deposit has never been credited to his account.

On July 21th I did a deposit of 300 usd , (1784.50BRL). My nightmare started when my deposit was not credited, I sent all the documentation to the live chat , and 6 days later i still dont have my money credit or refudend… 

The support email don’t even answer a single email and now the chat decide to just tell me to wait and when they finish to process my deposit the money will be credited, and they ignore me for the rest of the day .

there is no reason to hold my money for 6 days , the payment provider already sent me the proof that shows the money have been sent to the casino.

They are destroying my mental health.

Dear Klausscrf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

1 month?! This is a joke? The payment provider sent me the proof of they sent the money to the casino

and by the way that’s not my work Spend time begging for my money. The casino system gave me the provider account to do the deposit , so the casino need to solve the problem

they answer just the same robot phrase and then ignore me for all day again

this happened today

After put the complaint in every forum and send to the regulator , they decided to credit my money and I lost every cent without win nothing with their "amazing" payout

Sadly, since you have played/lost your deposit, I’m afraid, there is not much we can do for you. Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint.

I did not ask for the money after play … you can close the complaint , once they credited my money , thanks

Thank you for your reply. As the lost deposit was the main reason for submitting this complaint and it was found, we will now close the complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.