Evolve Casino - Player's account has not been blocked.

Ich möchte das sie das Casino abmahnen es zockt die Spieler nur ab und und ich habe schon mehrfach geschrieben sie sollen meine Account Löschen was sie nicht tun es ist für mich ein Betrugs Casino wenn ich sie Anzeigen könnte würde ich es tun....Mfg

Dear Eule55,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling-off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Would you be so kind and forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Konto schliessen Grund die Spiele sind alle Manpuliert ich Fordere mein Geld zurück ich bin ganz einfach Betrogen worden ich hoffe diese Casino wird Geschlossen bitte helfen sie mir

Mein verlust 1300Euro

Thank you for your reply, Eule55. I am sorry, but if this was indeed the reason for your request to close your account, we see nothing wrong with the casino keeping your account open. We cannot confront the casino unless you requested self-exclusion for more serious reasons such as gambling addiction.

Moreover, unfortunately, this is also not a valid reason for us to request a deposit refund. Upon our last casino review update, we did not find anything wrong with the games. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint, otherwise, I will be forced to reject it.

Thank you for your understanding.

Dear Eule55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.