Dear bigperm71797,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please send me a link or screenshot of the bonus you activated and played with? Was it a deposit bonus or a free bonus? Keep in mind that free bonuses often come with a cap on the maximum allowed winnings.
From the screenshot you provided, it appears that you need to make a verification deposit to be eligible to cash out your winnings. This is a standard procedure for players who haven’t yet deposited to the casino. Casinos require this step to verify the player’s identity and ensure that the payment methods used belong to the player.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear bigperm71797,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please send me a link or screenshot of the bonus you activated and played with? Was it a deposit bonus or a free bonus? Keep in mind that free bonuses often come with a cap on the maximum allowed winnings.
From the screenshot you provided, it appears that you need to make a verification deposit to be eligible to cash out your winnings. This is a standard procedure for players who haven’t yet deposited to the casino. Casinos require this step to verify the player’s identity and ensure that the payment methods used belong to the player.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika