Esportes da Sorte Casino - The player's bonus was not credited.

I'm a regular player of the sport of luck, I lost about 8000 thousand BRL there and I never got a bonus, I play on spcamen, and on their website it says that you have a 50% bonus Playing on spaceman and on aviator I play on 2 games and I never got a bonus please help me!!! The casino in question is Esporte da Sorte, it is not in the casino list, I will put any other just to solve my problem

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Estrella. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand it correctly that you did not receive any bonus yet? What explanation did the casino give you? I will be waiting for your reply patiently.

Best regards,

Nick

Dear ivansilvestre1970,

Did you ever request for a bonus or checked the bonus option when you deposited? How did the casino respond to you when you contacted them with this issue?

Dear ivansilvestre1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I've done everything, the Casino itself says that I am not entitled to a Bonus, This Casino made me bankrupt, I lost 50k there and I had no chance of recovery, all casinos are the same they give you some money at the beginning, then you take everything you have

Dear ivansilvestre1970,

Did you ever receive any bonuses before or you can't claim any since the beginning? Did the casino explain why are you not getting bonuses?

Please note that the casino has every right to decide whether you receive a bonus or not.

Good morning, I never received any Bonus at this Casino, it made a false advertisement saying that I was entitled to a 50% bonus playing at Spaceman, I played a lot there and did not receive any Bonus!! Please go in counting on the Casino and cover what was promised.

Good morning, I never received any bonus, the Casino makes false advertising saying that you are entitled to a 50% bonus playing on Spaceman, I lost about 30 k on Spaceman, I want my bonus !! Please cover the Casino, if I knew you weren't going to give me a bonus I would never have lost so much money there!! I play at Blaze and I always get bonuses there!! This Lucky Sport is pure deceit they promise and do not fulfill what was promised!!!

Dear ivansilvestre1970,

As long as the bonus was never added to your account and the casino said that you are not entitled for it, then you simply can't have it.

The advertisement is there for all the players not you specifically and if they informed you that it is not available to claim for you, I don't exactly understand what is the issue.

Not all bonuses are available for all players and the casino can decide whether to give a bonus to a player or not.

If it was never added to your account, there is nothing you or we could do.

I'm sorry to say that you guys are on the side of the Casinos, they don't act impartially!!! I even made a complaint to IBAS, but they told me that it is very difficult for them to charge the Casino, so I came to the following conclusion: Players are alone with no chance of defense,

Dear ivansilvestre1970,

We are not on any side, our conclusion is based on general sense. If the bonus was never added to you, the casino did nothing wrong. It is completely their decision whether you receive a bonus or not.

It would be a different case if you would get it and they would void the balance for no reason.

The complaint will be now closed for the above described reason.