ElegantSpins Casino - Player’s withdrawal is canceled without permission.

My withdrawal request will be canceled without permission. And the message "Withdrawl cancelled for lacking/wrong data" remains in the history, but the support does not tell me what it means. They give a cryptic explanation that it is "for verification".

Is it possible for the casino to cancel without permission and verify the contents of the withdrawal request?

You probably won't be able to withdraw money from a place that cheats this casino, but I'll make a complaint. Please cooperate.

If you don't hurry down the rating of this casino, there will be other victims.

Hello mmgg33441,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ElegantSpins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that according to your description, you simply has to finish the verification process in the casino which may take up to 14 days.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.