Efbet Casino - Player complains that she didn’t win anything.

The most fake casino efbet online over 150,000 thousand taken from them without any release on their part, do they have some percentage of return, apparently it is 1%, is that much because they are like vacuum cleaners of so much money taken, they do not give anything, apparently no one checks them and they take people's money, that's just not normal, I'm mad, they took a lot of money from me and, realistically, there's no way they won't release anything in the background of these over 150,000 thousand, they release 100 BGN, a complete mockery, please pay attention

Nothing is random as they explain it there is no way this randomness never occurred to me these are complete lies

Dear Maicheto30,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. My email address is petronela.k@casino.guru. It could be either your cashier history, ideally, your game history.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

No, it's not luck, you never understand me, I know it's lucky but a year of constant release and not once luck, something they do to the profiles so they don't earn anything, I don't know how they do it, but I think my account is turned off completely, it doesn't earn a penny otherwise, there will always be something serious with me too

Could you please forward any supporting evidence such as your game history (or at least cashier history)? Please understand without any relevant proof that something unfair is going on we can't proceed with this case.

Dear Maicheto30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well, now I'm logging into my profile to remove from the archive all the bets I've made with the final amount, but guess what, because I wrote them an email that I would sue them and they deleted my entire archive from 2018, I have a registration and I bet, I check year by year, I reached 2021 and it shows that there are no transactions for this year either haha and now what have they done in the archive it shows that I have not deposited anything

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru along with screenshots of your cashier or betting histories? Thank you in advance.

Well, I can't take screenshots, because I communicated with them on live chat, they don't respond to emails, but they blocked me and I have a recent case in live chat, Friday, yesterday, I deposited BGN 200, I go to the archive, I play the last 24 hours, it shows that there are no funds deposited for the period, now I will attach photos

I agree that it looks a bit strange that there is no cashier history available inside your player's account. Nevertheless, it is not a valid reason for our intervention. Do I understand correctly that you have played and lost your last deposit?

Dear Maicheto30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I said what I could, you don't do anything and close your eyes, a person cannot explain to you that they took nearly 200 thousand from him without giving him anything, right? they take people's money, that's how every casino has a return rate, efbet, and 1 percent doesn't return, it just takes it away, and you sit and write here, and they take everything, and it's nothing from people, it's just me, I have an acquaintance in Izipey, the woman explains that for a year Anyone who puts into Efbet, his money goes to waste, nobody gets anything, an Efbet customer does not win anything

Return to player(RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period that he should get very lucky over the next period of time. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results have no influence on future results. The law of big numbers is saying that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

https://www.youtube.com/watch?v=s0rVhAZL1-E

https://www.youtube.com/watch?v=s9fzMDzadtA

Please understand that without supporting evidence that something unfair is going on, we stand no chance in confronting the casino. If you come across any evidence in the future, please do not hesitate and contact us again. We can reopen this case afterwards.