The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Duxcasino - Player complains that he didn’t win anything.
Amount: €300
Duxcasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Hello,
I've been playing in this casino for a long time and since last week a higher payout of 250 euros (legacy of dead) around 300 euros deposit in at least 5 of the playngo games a continuous loss is the only thing you have when playing. There was no RTP over 30% in a number of sessions and no single wins, no free spins.
So after several requests to inspect my data and its processing by dux and the providers, only a PDF file with played rounds came in, which is not sufficient according to the GDPR. In response to closer and more detailed inquiries, I was only sold for stupid and in the end I am supposed to ask the provider myself, who of course has not responded to other inquiries for months.
According to DVSO, the provider and third parties must give complete, detailed written insight into all processed stored data and this did not happen after several inquiries. A lawyer has already been familiar with it and before I take legal action against the fact that you get forced losses here on the basis of profits, I will turn to you again.
Small info with playngo that is now over 4, 5 casinos so that even the smallest stakes are almost impossible to win. The total value of all is over 600-700 € with stakes 10-25 cents per spin.
I can of course submit emails accordingly.
best regards
Silvio B ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Silvio,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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