Duelbits Casino - Player is struggling to verify his account.

Hello evryone.

Casino delay the verification of documents, due to which the withdrawal of funds is suspended.

The casino is delaying the verification process. The documents were accepted on 04/07/2023. I sent documents on 04/06/2023 using the download page to which the support specialists provide a link in the chat. Experts cannot accurately answer the timing of the check.

Quote:

I'm sorry but we do not have an ETA on this at the moment, my friend. However, immediately we have some information, you will be the first to know.

One more:

I'm sorry but we do not have much information to share about this as I mentioned earlier, my friend. This is with our compliance team and once there is information, you will be the first to know. Thank you for your understanding.

And again:

I'm sorry but we do not have much information to share on this as I mentioned, my friend. This is with our compliance and once we receive an update, we will let you know.

Dear alterburn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, Tomas.

The casino claims that this kind of verification takes from 24 to 48 hours. In my case, more time has passed than they say. Prior to this, withdrawals were processed quickly. I have a withdrawal history where everything was processed without delay.

I just want the casino to fulfill their conditions correctly, as they say. Since I, for my part, did everything to make this matter move forward. And what they are doing is more like a deliberate prolongation of the situation.

Please close the case

Verification passed. The money was taken out.

Thanks to all.

Dear alterburn,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru