DuckyLuck Casino - Player’s struggling to withdraw his bonus winnings.

I won playing slots and Blackjack on https://www.duckyluck.ag/

and i completed bonus wagers today i requested withdrawal for $1000

but Duckyluck blocked my account. i contacted live chat about the issue they said security department will send me email about my account, until now no email from security department.

so this site is a scam dont play, it took 3 days to complete the waging requirements, at last after winning $6700 they blocked my account.

Dear Srikanth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a bigger win. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please advise how many days ago your account got suspended? Which exact bonus you have activated and played? I would like to check promotional terms and conditions.

Thank you in advance for your reply.

Best regards,

Petronela

hello my account got suspended yesterday as soon as i requested the withdraw for $1000

i got email from Duckyluck yesterday stating account is closed, i activated 500% Deposit Match. Below i am sending the email i got from them

Dear Srikanth ***,

Regrettably, we have to inform you that your account has been permanently closed for the following reasons. 

After an extensive review of your play history, we see that you are martingale betting on Blackjack to build up your balance with promotional funds and, shortly after, went and played slots doing small spins to clear your rollover.

This is called systematic bonus abuse, which is a technique that is not permitted at our casino. 

So in light of our findings, we have decided to close your account and issue you a full refund for your initial deposit. 

If you have any questions, please don't hesitate to contact our support staff.

Kind Regards,

Security Manager

William

DuckyLuck

Thank you very much, Srikanth, for your quick reply. Could you please forward any relevant communication as the screenshots that you have uploaded when filing this complaint are too blurred. My email address is petronela.k@casino.guru. Looking forward to hearing from you.

Thank you very much, Srikanth, for your email. I have to say that all the forwarded screenshots are still blurry and hard to read.

However, I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Srikanth,

I'm taking over your complaint. I will contact the casino and see what can be done.

Hi Srikanth,

I chatted with a casino rep by Skype. I was informed that the casino will not reply to complaints on third party websites and considers the issue to be closed. Unfortunately, we disagree with the casino's decision, especially the following statement:

"After an extensive review of your play history, we see that you are martingale betting on Blackjack to build up your balance with promotional funds and, shortly after, went and played slots doing small spins to clear your rollover."

We consider the decision to be against our Fair Gambling Codex (https://casino.guru/our-position-on-banning-betting-patterns). The complaint will become unresolved and will affect the casino's overall rating. I wish I could be of more help.

Best regards,

Peter

We’ve reopened this complaint as per the casino's request.

Hi Srikanth,

I received a message from the casino stating that you made a charge back on your account, is this correct?

Do you believe this cheaters

F****rs it’s not chargeback, you refunded.

Dear DuckyLuck team,

Is there any other piece of evidence since the transaction does look like a refund?

Since we haven't received any more evidence from the casino, the status of the complaint will go back to unresolved.