The player from Germany is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
DrueckGlueck Casino - Player’s having difficulties withdrawing his winnings.
Amount: €500
DrueckGlueck Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
DrueckGlueck Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello have been trying for weeks to get u the money won every day and the money is always booked back .... lucky I paid in with Visa at the time and they said the payment can strangely not be done with Visa lucky has all my data (ID card Visa account statement of mine House bank account statement IBAN everything u via email again my Visa account connection communicated .. nothing happens u the money is always booked back .. it annoys .. German support telf generally. Nobody can be reached .. maybe they can help ... feel annoyed and cheated MfG Engel
Automatic translation:
Public
Public
4 years ago
Dear Hans,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
