Donbet Casino - Player requests refund for prohibited access.

I will copy they’re term and condition to read  and they still accept UK players without problem let them to verify account.

"You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion."

So why you let people from UK to use your service? So i request refund write complain but nobody answer as i want refund!

Dear Rash365,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.  

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.

Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence.

I wish I could offer more assistance in this matter.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Yes but by their term and condition they should not allow me to verify my account and play ? So they break their own rules .

Dear Rash365,

Thank you for your response and for providing additional details.

I understand your concern about the casino potentially violating their own terms and conditions by allowing you to register and play despite being from a restricted country. However, our role in this matter is limited to addressing cases where funds or winnings have been confiscated due to players being from restricted regions.

If the casino has permitted you to verify your account and play, but later denies you access to winnings or attempts to cancel them based on your location, this could be a valid concern. Nonetheless, as we do not have the authority to enforce specific casino policies or refund procedures, we are unable to intervene in cases where the casino has not withheld winnings.

Please understand that our ability to assist is constrained to situations where funds or winnings have been directly impacted by restricted country policies. If you believe the casino has breached their own terms by allowing you to play, I recommend addressing this issue directly with the casino's customer support or seeking further assistance through a relevant regulatory body.

I regret that I cannot offer further assistance in this matter.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.

Thank you for your understanding.

Dear Rash365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi i just want donbet.com to explain what i post i want them to see this post and answer the question about they own term and condition because they not respond on emails its like a ghost casino

Hi Rash365,

As mentioned previously, since the casino did not withhold any of your winnings, we unfortunately have no choice but to close this complaint.

If you prefer to play only at casinos licensed in your country, please use the following link to view a list of recommended casinos. Make sure to adjust the filters as needed.

I wish we could have been more helpful in this case. I’m sorry we couldn’t resolve this issue, but please feel free to reach out if you encounter any problems with other casinos in the future. I will now proceed to close this complaint.

Thank you for your understanding.