A player from the Netherlands sought a refund because the casino had accepted registrations and deposits despite their country being restricted. Even though she provided accurate details linked to the Netherlands, the casino refused her refund request. We requested additional details and extended the timer by 7 days. Due to the player's lack of response, the complaint was rejected, and no further investigation or resolution was possible at that time.
Donbet Casino - Player from a restricted country was denied a refund.
Amount: €535
Donbet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Donbet Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
