Decode Casino - Player claims casino is a scam.

This online casino is a scam they took my deposit but did not give me the bonus amount that I signed up for. The free spins gave and error and they kept telling me it would be fixed in 48 hours, which pissed me off, but now it’s been 5 days and they keep saying they are working hard to find the issue. This casino is a scam

Dear melissadc3152,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which bonus did you activate? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Could you please clarify the dispute value ($95)? Is this the amount of bonus you were supposed to receive?
• Lastly, please describe the technical difficulties with the free spins in more detail.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear melissadc3152,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.