The player from Georgia reports that the online casino took her deposit but did not provide the promised bonus. Despite multiple communications, the issue with the free spins remains unresolved after five days.
Decode Casino - Player claims casino is a scam.
Amount: $95
Decode Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 19h 45m 42s
Case summary
4 hours ago
Public
Public
4 hours ago
This online casino is a scam they took my deposit but did not give me the bonus amount that I signed up for. The free spins gave and error and they kept telling me it would be fixed in 48 hours, which pissed me off, but now it’s been 5 days and they keep saying they are working hard to find the issue. This casino is a scam
Public
Public
4 hours ago
Dear melissadc3152,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which bonus did you activate? If possible, please post a link or promo code you used to activate the offer here in this thread.
- Could you please clarify the dispute value ($95)? Is this the amount of bonus you were supposed to receive?
- Lastly, please describe the technical difficulties with the free spins in more detail.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
melissadc3152 has 6d 19h 45m 42s to reply
