The player from Brazil is facing issues withdrawing R$ 6238 after making a deposit of R$ 2000. Despite having a fully verified account, the platform states it is under verification, and after a month of inquiries, there has been no further communication from the team.
DavBet Casino - Player's withdrawal is delayed due to account verification.
Amount: 6,238 R$
DavBet Casino
Safety Index:Above averageSafety Index
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7.6
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Case opened
Current status
Waiting for player to reply
6d 19h 14m 41s
Case summary
4 hours ago
Public
Public
12 hours ago
Translation
I made a deposit of 2000 on 10/11/2024 and currently have 6238 R$ available for withdrawal! However, the platform says that I need to verify my account, which is already fully verified! Since then, I've been contacting the chat, and they tell me that the account is under verification and the team will contact me soon. It has been over a month, and I haven't received any contact from the team, and I still can't make withdrawals!!
Automatic translation:
Public
Public
4 hours ago
Dear canibais,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Are only your withdrawals blocked? Can you log in, deposit, or play?
- Could you please share a screenshot showing the verification status of your account if possible?
- Which documents did the casino request for additional verification from you? Were you able to submit them?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
canibais has 6d 19h 14m 41s to reply
