The player from Brazil is facing issues withdrawing R$ 6238 after making a deposit of R$ 2000. Despite having a fully verified account, the platform states it is under verification, and after a month of inquiries, there has been no further communication from the team.
DavBet Casino - Player's withdrawal is delayed due to account verification.
Amount: 6,238 R$
DavBet Casino
Safety Index:Above averageSafety Index
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7.8
DavBet Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for casino to reply
2d 11h 34m 39s
Case summary
5 days ago
Public
Public
1 month ago
Translation
I made a deposit of 2000 on 10/11/2024 and currently have 6238 R$ available for withdrawal! However, the platform says that I need to verify my account, which is already fully verified! Since then, I've been contacting the chat, and they tell me that the account is under verification and the team will contact me soon. It has been over a month, and I haven't received any contact from the team, and I still can't make withdrawals!!
Automatic translation:
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Public
1 month ago
Dear canibais,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Are only your withdrawals blocked? Can you log in, deposit, or play?
- Could you please share a screenshot showing the verification status of your account if possible?
- Which documents did the casino request for additional verification from you? Were you able to submit them?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
- I can't make deposits, I can't withdraw and I can't play on the platform!
- I'll attach the account verification!
- I managed to send them all! Photo of my ID, proof of address, everything that was requested and the account is 100% verified! I'll send a photo of my ID and a proof of address as an attachment too. obs, only the proof of address in PDF that you can't send in this conversation. Just photos!
- The games I played were various slots and live games. There were many!
- I used casino bonuses!
Automatic translation:
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3 weeks ago
Thank you very much, canibais, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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3 weeks ago
Dear canibais,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite DavBet Casino representative to join this conversation.
Dear DavBet Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
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2 weeks ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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5 days ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
DavBet Casino has 2d 11h 34m 39s to reply
