The player from Austria had deposited EUR 200 at Dafabt but wanted to withdraw due to disliking the sportsbook. Despite sending the required verification documents multiple times, no response was received. The player had been advised to contact an email for help but also received no response, making verification and withdrawal impossible. The complaint was ultimately rejected due to the player's lack of response to follow-up questions from the Complaints Team, which prevented further investigation into the issue.
Dafabet Casino - Player’s verification and withdrawal requests are ignored.
Amount: €239
Dafabet Casino
Safety Index:Above averageSafety Index
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7.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Hello! I signed up at dafabt and deposited a total of EUR 200. However, since I absolutely do not like this sportsbook, I wanted to withdraw my money. For this, I sent all the required documents multiple times to the email addresses provided to me. Unfortunately, I never received a response. In the live chat, I was often told to contact help@indiacsonline.com. However, I do not get any response there either. It is therefore impossible for me to verify myself with this bookmaker and get my money back!
Automatic translation:
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4 months ago
Dear Dembelem001,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
When exactly did you submit the withdrawal request for your balance?
Has your withdrawal request been approved and processed by the casino, or do you see it as pending?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 months ago
Translation
Hello!
I made the first withdrawal request on June 23, 2024.
The withdrawal request was rejected (several times).
As mentioned in the topic above, I couldn't even verify my account!
I collected the winnings without bonuses.
Automatic translation:
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3 months ago
Have you wagered your whole deposit amount before you attempted to withdraw? According to the Terms and Conditions:
Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.
Please send me the screenshot of your transaction history from your casino profile. Also, kindly forward me all the emails and chat transcripts between you and the casino customer support that could be relevant to the investigation at veronika.l@casino.guru. Thank you.
