Thank you for your numerous emails. Following a comprehensive examination of your situation, we have reached the following conclusions:
Firstly, there is no evidence to suggest that customer support advised you to create a new account. Since having multiple accounts violates the Terms and Conditions, we require clear evidence that the casino recommended this action over providing new account access information (login, password) before confronting the casino or continuing the investigation.
Secondly, if your initial casino account was compromised, it could be considered a cybercrime. Unfortunately, we do not handle matters related to cybercrime. Theft and misuse of possessions fall under the jurisdiction of the police and your bank, rather than an intermediary like us. Please understand that we lack the legal authority and resources for investigations or prosecution. We believe the responsibility for this crime lies with the individual who committed it, not the casino.
Thirdly, the manual withdrawal request you emailed to the casino explicitly mentioned withdrawing winnings from Dafabet Sports. Our forum, Casino.Guru, exclusively addresses complaints related to online casinos. While I acknowledge the difficulty you may be facing, we lack the necessary information to handle issues related to sports betting.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Thank you for your numerous emails. Following a comprehensive examination of your situation, we have reached the following conclusions:
Firstly, there is no evidence to suggest that customer support advised you to create a new account. Since having multiple accounts violates the Terms and Conditions, we require clear evidence that the casino recommended this action over providing new account access information (login, password) before confronting the casino or continuing the investigation.
Secondly, if your initial casino account was compromised, it could be considered a cybercrime. Unfortunately, we do not handle matters related to cybercrime. Theft and misuse of possessions fall under the jurisdiction of the police and your bank, rather than an intermediary like us. Please understand that we lack the legal authority and resources for investigations or prosecution. We believe the responsibility for this crime lies with the individual who committed it, not the casino.
Thirdly, the manual withdrawal request you emailed to the casino explicitly mentioned withdrawing winnings from Dafabet Sports. Our forum, Casino.Guru, exclusively addresses complaints related to online casinos. While I acknowledge the difficulty you may be facing, we lack the necessary information to handle issues related to sports betting.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.