CryptoThrills Casino - The player's balance has been voided.

A long time ago my withdrawal of over 100mBTC was declined because the casino said I had bet over the maximum. My balance was voided and now I go and find out if I can get my deposit of 4mbtc back and Paige the rep tells me my deposit is going to be voided because I am using a vpn.

I wish to play no part in this casino anymore and do not plan on depositing at all and now they are cheating me out of my deposit too.

Hello Tanya183p,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoThrills Casino. Please allow me to ask you a few more question before we would move forward.

What was your exact balance when your account got closed? Did they refund our deposit after voiding your wins? Did you use any bonus to accumulate your balance?

I've checked the casino terms and using VPN is strictly againts their rules so they had every right to close your account. Once you receive back your deposit there is nothing else we can do as the casino acts by it's terms.

Please forward any relevant proof or conversation between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

The deposit amount was 4mBTC and I claimed a match bonus, met the turnover which I won from and withdrew 193mBTC. 189mBTC was voided and my deposit left in the account.

I went back to support to find out if my deposit can be refunded because I no longer wish to play and instead I was told that my withdrawal is going voided because I am using a VPN. I just want my deposit back and do not care about anything else. I will never touch this casino EVER again.

Hello Tanya183p,

After taking a closer check to all the casino terms, I've came to the conclusion that the casino was only acting by their terms and conditions. Unfortunately, in most of the casinos you can't use VPN and Cryptothrills specifically mentioned it in their terms. In case you really used, they had the right to void all your balance even without betting over the max. All I can recommend is to be aware of that in the future when you will register in a new casino - to read all their terms very carefully and avoid using any kind of program which may alter your details as it will most likely end the same way. I'm really sorry that we could not help you out with this specific issue but there was a clear breach of the casino terms from your side and there is nothing we would be able to do against it. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick