Crypto Loko Casino - The player's winnings were capped.

The Crypto Loko Casino send me an email to register and get 105freespins i register play them and lose them then they give me 105$ coupon i play it and wagner them normally and my profit was 2107$ when i go to withdraw them they ask me to verify my account it did about 2days then i withdraw my winnings and after 3 days they just took my withdrawn. I chat with them and they start to telling me that i have multiple account (thing that is not real)and that i multiple free chips in a row and this is not allowed.

Hello savvasmak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto Loko Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Is somebody else from your household also registered in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes i verify my account when i ask to to withdrawn my winnings 5 days before. No i didn't deposit to the casino they send me an mail to register and get 105 free spins and after that they give 105 chips coupons. No no one from house registered to that casino. And i speak yesterday with the casino support you can check it at the text that i send you is the chat that i had with the support. Thanks for your fast response.

Please forward the communication between you and the casino and any additional proof to nikolas.b@casino.guru.

Goodmorning and thank you for your respond. I send you all additional proofs that i have.

Thank you savvasmak for the information provided. As we will definitely need more details from the casino, I will be forwarding your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you very much Nick.

Hello savvasmak,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, can I ask you if you still have the emails with the details of the bonuses you have used? If you do, please post them here or send them directly to my e-mail address, adam.m@casino.guru.

We would like to invite Crypto Loko Casino to join the conversation and participate in the resolution of this complaint.

Dear Crypto Loko Casino,

Can you please provide further information regarding the player's use of multiple accounts and bonuses?

Kind regards,

Adam

Hello Adam

I have only the one of the mails with promo first that they send one mail so i register they send me a mail with promo code: SPIN105 and after couple hours they send me an another with code: 105LOKO

No where was write at the mail or there where i redeem the code that i should deposit so i withdrawn. Not even that i mustn't use any other code without depositing. They send both of the codes and i just use them.

I can't understand how this casino works they send promo codes and when a player wins they just take his winnings?

And i never had account with them again.

Greetings all,

Just confirming that Adam and I have been in contact on this situation for a few days now. We'll post here once a final outcome has been decided.

Best wishes,

Nick and Crypto Loko

Greetings

Ok thank you very much.I am waiting for your response because all this is unfair for me like a client of your casino.

Hello savvasmak,

The casino has provided evidence that suggests you have registered more than one account at this casino.

Is it possible that this could be the case?

Kind regards,

Adam

Hello Adam

Like I told you already I never had registered at that casino how I know. I get email from the cryptoloko with the promo code spin100 and and I register to the casino. Can they show to me also that evidence that I register to that casino before?

Dear savvasmak,

I have discussed this case at length with the casino and unfortunately, I must inform you that we can not be of any further assistance to you on this occasion.

It does seem that you may have registered a second account, but that is not the issue here as it has not been used.

The problem is that by accepting and using the second free bonus in a row, without making a deposit in between, you are directly in breach of the terms and conditions of the casino.

We agree that the terms should be made more accessible and at least a link should be included in every e-mail. However, although it is unclear at what point the terms have been presented to you, they would have been accessible to you when you registered and before accepting this second bonus.

I appreciate that this is frustrating, but the casino has acted in accordance with its terms and conditions regarding this matter so there is not much we can hope to achieve.

Due to the aforementioned reasons, the complaint will now be rejected. I am sorry we could not be of more help on this occasion.

Kind regards,

Adam