Crypto-Games.io Casino - Player is experiencing difficulties with the self-exclusion request.

Disputed amount is the sum which I deposited after a tons of request to self-exclude my acc because of gambling addiction and problems.

After a week they still refuse to block my acc permanently. Completely scam casino

Dear Newbie, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards

Veronika

Sorry, it is a wrong claim, it is about another casino with the same name

Kindly provide us with the link to the casino you're complaining about, and we will correct this claim.

https://crypto-games.io/

We added the casino to our database. Could you kindly forward me the self-exclusion request you sent to the casino? I have not received any email from you yet. My email address is veronika.l@casino.guru. Thank you in advance.

Dear Newbie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.