The player from Finland is questioning the withdrawal process because the casino claims it should be shorter than it is. After we haven't received any answer from the casino for two weeks we had to mark this complaint as "unresolved".
CrownCas Casino - Player’s dissatisfied with the withdrawal process.
Black points: 200
Amount: €894
CrownCas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
CrownCas Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I have deposited a few times crowncasinolle, 29.5 I made a deposit again and I did kotiututuspyynnön 30/05/2020 at the same casino. the same evening on May 30, 2020 I received an e-mail that the documents and withdrawal have been approved and take 2-3 business days, now it is 4 days and the money does not appear in my account and info@crowncas.com does not reply to my e-mails and customer service . please help 🙁
Automatic translation:
Public
Public
4 years ago
Dear Kingpin11,
Thank you very much for submiting your complaint. Please understand, that several factors such as geolocation, contracts with the payment providers, and even actual situation in the world all have a major influence.
I would recommend you waiting for at least another week. If you don’t receive your withdrawal during this time period, we will try to get in touch with the casino to find out what is going on.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
4 years ago
Translation
7 business days have now passed since the withdrawal request was approved, no reply to the email and no money has been credited to the account
Edited
Automatic translation:
Public
Public
4 years ago
Thank you very much Kingpin11 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
4 years ago
Have you received any news from the casino about your verification or withdrawal request? Do you have any kind of communication – live chat or e-mail – which you could send us for further investigation? If yes please send it to nikolas.b@guruadmins.com.
Public
Public
4 years ago
Thank you for providing us with evidence relevant to the case. Now I would like to ask CrownCas Casino to explicate the delay of the player’s pending withdrawal.
Public
Public
4 years ago
Unfortunately the casino hasn’t provided any answer on this case yet.
Dear Kingpin11, could you please confirm that your withdrawal is still pending or have you received your winnings already? If it is still pending I would like to ask CrownCas Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Nick
Casino.Guru
