The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'. We’ve reopened this complaint at the request of the player. The player has confirmed receipt of the payment, so we closed this complaint as resolved.
CrazyWinners Casino - Player’s withdrawal has been delayed.
Amount: €354
CrazyWinners Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been waiting for my money for 11 days. When I asked when the payout would be processed, I was told that I didn't know anything about a payout. When I said that the lady could please look at my account, she simply left the chat.. The customer Service is bottom drawer.. I can only warn against this casino..
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1 year ago
Dear Chris1979,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello..I wrote to customer service today..I have often received payments from crazywinner..Customer service says it takes between 5 and 18 days for the money to be paid out. I don't know what withdrawal means. .Gruss Christian ..I verified my account a long time ago..I've been playing there for about 1 year..
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1 year ago
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I started the request here because the customer service just left the chat yesterday after I asked when the payout would be processed. And the customer service said he knew nothing about a payout. And then the chat was ended directly with the customer service. .best regards christian
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1 year ago
Thank you very much for your reply, Chris1979. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
When exactly did you receive your last successful withdrawal?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 year ago
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I'm still waiting for my win..I already verified my account in January 22..Now I have to verify it again..The day before yesterday I waited half an hour in the chat for someone to finally write to me..
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1 year ago
Thank you very much, Chris1979, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 year ago
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Hello Kristina..
OK. Thank you so much for your help..🙏😊 wish you a good healthy start into the new year
regards
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1 year ago
Hello Chris1979,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite CrazyWinners Casino to join the conversation and participate in the resolution of this complaint.
Dear CrazyWinners Casino,
Can you please provide an update on the status of the player's withdrawal?
Kind regards,
Tomas
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1 year ago
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Hello Tomas...
We're happy to do it like this...
Kind regards Christian B***
Edited by a Casino Guru admin
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1 year ago
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After I have now verified my account twice, it can take up to 18 days again, the account manager said..
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1 year ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
Dear Chris1979,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you consult the gambling authority that the casino is regulated by.
I am sorry I could not be of more help on this occasion.
Best regards,
Tomas
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1 year ago
We’ve reopened this complaint at the request of Chris1979. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
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1 year ago
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Good day ...
I got my winnings paid out in full after 2 months.. Unfortunately, it took a really long time. But everything is fine.. Thank you very much for your help..🙏👍😊
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1 year ago
Dear all,
We would like to inform you that the player has confirmed receipt of the payment. I will now mark the complaint as 'resolved' in our system.
Thank you, Chris1979, for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
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