HomeComplaintsCrazy Fox Casino - Player’s struggling to receive their winnings.

Crazy Fox Casino - Player’s struggling to receive their winnings.

Amount: €350.08

Crazy Fox Casino
Safety Index:High
Submitted: 08 Jun 2022 | Case closed : 01 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the Netherlands is experiencing difficulties withdrawing their winnings due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I did a deposit with the sofort payment method. Now i want to withdraw my money but there is now sofort option. They say create an account on the mifinity platform and make a new deposit than you can withdraw your money. i dont want to deposit another amount of money so i can withdraw thats crazy never see this before… where is the sofort withdrawal option dont trust this. can someone help please


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2 years ago

Dear trapdomeinfo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Dear trapdomeinfo,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


Edited by a Casino Guru admin
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