The player's account got closed due additional verification. The complaint was resolved as the player received his balance from his account even though it remained closed.
Craze Play Casino - The player's account got closed.
Amount: €5,000
Craze Play Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Craze Play Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have on 2.4. Won 5000 euros at crazePlay. My account then went through a SOW check and was verified on Friday. I have two (!) emails for this. My withdrawals were not processed. My account has now been blocked again for a few hours because my account is allegedly being re-examined. This has nothing to do with the payment. So I can't log in again and my withdrawals are not processed at all.
Automatic translation:
Public
Public
2 years ago
Hello Testi99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Craze Play Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you finish the verification process? Did you play with a bonus or real money only?
Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait as double checks are common and it might also happen that the casino closes the account.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I received an email on Friday, April 8th, that my proof of income was checked and my account was verified. This was confirmed to me again by email from Customer Support on Saturday, April 9th. From Friday I was able to log in again.
On 04/11 my account was blocked again in the afternoon without comment. When asked, it says that my account is being checked again by a "higher" body; no one can tell me exactly what it is. Login is not possible.
I played with a bonus but I followed the terms and conditions exactly.
Many greetings
testi99
Automatic translation:
