CosmicSlot Casino - The player's deposit did not arrive.

I have played at CosmicSlot Casino and deposited on 02.06.2023 and deposited 13 times, of which 5 times the sums 65€ 60€ 70€ 70€ 60€ came to the game account. At first the casino answered, but when I wondered where my money went and threatened a criminal report, they closed my game account. The bank has confirmed that all transactions have left my account. It's strange to wake up that the account transfers show 3 different recipients for my money even though I haven't left the casino when making deposits

Dear Henlei1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

How is it possible that the statement shows three different recipients for my deposits, I have not received an answer to this, if these money of mine appear somewhere, they must be returned to my account. I am surprised by the operation of the casino, when I wondered about the transfer of money, they denied me access to the casino

Hello Henlei1,

When exactly did you forward the bank statement to the casino? Did you receive any answer from them regarding the lost deposits?

If possible, please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear Henlei1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.