The player from Austria had his winnings cancelled due to using multiple payment methods for depositing. We rejected the complaint because the player didn't respond to our messages and questions.
Cookie Casino - Player’s winnings have been confiscated.
Amount: €1,007,000
Cookie Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I have registered and paid in first paysaf then from my account, since I have an account at bawag and Austria Bank, I paid something from both of them. Yes, my account is not where I am not allowed to deposit from 2 accounts. First I won 6000 then I went back to my acont, I played again and won 1007,000 euros and they don't want to pay me out they gave me my acont for 900 euros and sent me 900 euros to my account. I went to the lawyer, I called several casinos and said I should get it. I didn't do anything wrong. I didn't take any bonuses. So I entered my correct data correctly. I also have a lawyer hope it will go quickly.
Automatic translation:
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4 years ago
Dear Dalibor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that all your winnings were confiscated because you have used 2 different payment methods to deposit funds into your account? Have you accumulated your winnings with or without active bonus?
Furthermore, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru and confirm the amount which has been confiscated. Is it really €1,007,000?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Thank you very much, Dalibor, for your email. I’m sorry but I still don’t understand if all your winnings were confiscated because you have used 2 different payment methods to deposit funds into your account or you were accused of multiple accounts?
