HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All45,853Opened970Not solved5,714Solved12,942Rejected26,227
Active filters: Casino:
Clear all filters
Unresolved Our verdict

Unreasonable excuse

Black points: 132,000
Disputed amount: $66,000

WinsParkSpin Casino - Player's withdrawal is delayed due to fees.

WinsParkSpin Casino
Safety Index:Very low Submitted: 18 Dec 2024
Unresolved Our verdict

No reaction policy, good regulator

Black points: 248
Disputed amount: €2,539

Betsson Casino - Player experiences a delayed verification process.

Betsson Casino
Safety Index:High Submitted: 17 Dec 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 96
Disputed amount: £750

Golden Genie Casino - Player's withdrawal is delayed indefinitely.

Golden Genie Casino
Safety Index:Very low Submitted: 09 Dec 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 204
Disputed amount: $1,030

EuroBets Casino - Player’s winnings haven’t been received yet.

EuroBets Casino
Safety Index:Low Submitted: 08 Dec 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 111
Disputed amount: £340

Golden Genie Casino - Withdrawal of player's winnings has been delayed.

Golden Genie Casino
Safety Index:Very low Submitted: 08 Dec 2024
Unresolved Our verdict

Unreasonable excuse

Black points: 840,000
Disputed amount: $420,000

WinsParkSpin Casino - Player’s withdrawal has been delayed.

WinsParkSpin Casino
Safety Index:Very low Submitted: 07 Dec 2024
Unresolved Our verdict

Unreasonable excuse

Black points: 7,314
Disputed amount: $3,657

DiamondSpin Casino - Player's withdrawal is delayed due to account activation disputes.

DiamondSpin Casino
Safety Index:Very low Submitted: 06 Dec 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 418
Disputed amount: $2,875

Heybets Casino - Player’s withdrawal request is delayed.

Heybets Casino
Safety Index:Very low Submitted: 05 Dec 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 67
Disputed amount: £167

Magic Win Casino - Player faces delayed withdrawal from casino.

Magic Win Casino
Safety Index:Very low Submitted: 05 Dec 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 1,035
Disputed amount: €10,000

Spin247 Casino - Player's withdrawals have been delayed.

Spin247 Casino
Safety Index:Above average Submitted: 04 Dec 2024
Show more complaints (+10)
Showing 1 - 10 of 5,714 complaints
1 2...572
Go to pageof 572 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news