Celsius Casino Review

The player from Norway made a successful deposit, wagered a welcoming bonus, and requested a withdrawal of 2315 EUR from Celsius Casino. However, their request was canceled, their winnings confiscated, and their account access was removed for alleged bonus abuse.

The player from Ireland won 6600 Euro at Celsius Casino and successfully verified her account. However, she is currently unable to get in touch with support and believes her account might be frozen as she is unable to do anything within it.

The player from Norway had used a second deposit bonus at Celsiuscasino, won €2,404, and requested a withdrawal. After submitting the necessary verification documents, the player discovered their account had been suspended for allegedly having multiple accounts and bonus abuse. The casino had provided evidence that the same passport was used to verify two different accounts. Despite the player's denial, we had confirmed the similarity between the passport used for verification and the one provided by the player. Consequently, we had rejected the complaint due to the breach of the casino's terms and conditions.

The player from Romania had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player had also raised concerns about his account being banned. The Complaints Team had explained that delays in withdrawal could be due to unfinished KYC verification or high volume of withdrawal requests. The casino confirmed the player's account had been banned. The team concluded that the player had breached the casino's terms and conditions by employing delaying strategies, leading to confiscation of his winnings. Consequently, the complaint was rejected.

The player from the United Kingdom had reported a withdrawal issue with an online casino. Even though the withdrawal had shown as successful, the player hadn't received the funds in her Binance account. The casino had not responded to her multiple attempts to communicate. The player had confirmed that she had previously made successful withdrawals and that her account was verified. We had advised the player to contact her payment provider regarding the unprocessed transaction. Despite extending the response time frame by 7 days, we had received no further communication from the player. As a result, the complaint was rejected.

The player from Norway had wagered a bonus and won 5200 euros, but returned after a week to find her account unverified and balance zeroed without any information. The casino support had been unresponsive. The casino had accused the player of using multiple accounts to abuse deposit bonuses. The player had denied these accusations. However, after we requested evidence from the casino, we confirmed that the same ID had been used on multiple accounts, indicating a breach of the casino's terms and conditions. As such, the complaint had been closed as unjustified, and the casino's decision to close the player's account was upheld.

The player from Ireland had requested his casino account to be limited due to gambling issues. Prior to this, he had attempted to withdraw funds via BTC but had not received a response or his money even after five days. The player had reported a lack of communication from the casino, despite having sent multiple emails. Eventually, the casino had claimed the player's withdrawal was held due to a deposit bonus and required further verification. The casino had offered to allow a withdrawal of 100 EUR after the player provided the necessary KYC documents. After a lengthy process and multiple communications, the player had received his withdrawal. The casino's handling of the issue was criticized by the player for its duration and lack of communication.

The player from Sweden has been trying to close the account due to a gambling problem. Unfortunately, all the inquiries were ignored. The case was successfully resolved since the casino and the player found mutual compromise.