Our independent casino review team has taken a detailed look at Celsius Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Celsius Casino has an Above average Safety Index of 6.8, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Keep reading our Celsius Casino review to learn more about this casino and decide whether it is a good choice for you.
Fairness and safety of Celsius Casino
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Celsius Casino review, we extensively examined and analyzed the Terms and Conditions of Celsius Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Celsius Casino is a medium-sized online casino based on our estimates or collected information. This casino has a low value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
To our knowledge, Celsius Casino is absent from any significant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
On the whole, also considering other contributing factors in our assessment, Celsius Casino has achieved a Safety Index of 6.8, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
T&Cs of Celsius Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Celsius Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Celsius Casino player complaints
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 200 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Celsius Casino user reviews and feedback
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 5 player reviews of Celsius Casino so far. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Company information and licenses of Celsius Casino
Celsius Casino is in the ownership of Celsius Holdings N.V and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
Celsius Casino holds a gambling license in Comoros issued by Anjouan Gaming.
Withdrawal limits, win limits, and payment method options
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,500 per week
No win limit
EUR 5,000 per month
USD 2,500 per week
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Celsius Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
German
French
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Celsius Casino, withdrawals, and other potential areas of concern. We would say Celsius Casino has a bad or slow customer support based on the responses we have received during our testing.
Celsius Casino slots and casino games
Celsius Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 75 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Wazdan, Habanero, Spinomenal, Rabcat, Booming Games, 2By2 Gaming, Booongo (BNG), Relax Gaming, Betgames, Genii, Fantasma Games, Old Skool Studios, Win Fast, Slingshot Studios, Alchemy Gaming, Spadegaming, GONG Gaming Technologies, Spribe, Gamomat, ALL41 STUDIOS, OneTouch, CandleBets, Northern Lights Gaming, Foxium, Buck Stakes Entertainment, Onlyplay, Triple Edge Studios, Bombay Live, Amusnet (EGT), PGsoft (Pocket Games Soft), Gameburger Studios, Oryx Gaming, Atomic Slot Lab, JVL, Yolted, Neon Valley Studios, Fugaso, Skywind Group, Caleta Gaming, Pulse 8 Studios, AvatarUX, Tangente Games, SpinPlay Games, Retro Gaming, Blue Guru Games, Gamzix, 3 Oaks Gaming, Kalamba Games, Golden Hero, Super Spade Club, Gametech, Just For The Win, Golden Rock Studios, Snowborn Games, Stormcraft Studios, Hacksaw Gaming, Asia Gaming.
Celsius Casino bonus offers and codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 2 bonuses from Celsius Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: For more information about this casino's offers, check out our separate page dedicated to Celsius Casino bonuses.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(23)
Payment methods (23)
Withdrawal limits
per week
$2,500
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Language options
English website
All languages
(3)
All website languages
EnglishFrenchGerman
English customer support
All languages
(3)
All customer support languages
EnglishFrenchGerman
English live chat
Game providers
Show all
(75)
Game providers (75)
Positives
Good selection of game providers
Huge selection of games
Nice website
Negatives
No responsible gambling tools
Low withdrawal limits
Interesting facts
Players are able to buy cryptocurrencies in the casino directly to their account
Browse all bonuses offered by Celsius Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(5)
User reviews of Celsius Casino
This is a place to share experience with Celsius Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
They don't care about customers. They lie to us. I asked 4 times to be ban, they said " wait for an admin " and 1 year later, i'm still there ! They also lied about " evolution gaming checking up my bets " and keep canceling my withdraw. But in that case, you don't send the money back to the customer so he can play again, you keep the fund and let him withdraw after everything is done. Also, they delete message in tchat if you talk about loosing. Even non toxic, just no negative casino vibe.
bad interface
lying support
not applying ban
exagerated fee (200€ fee for a 7k withdraw, in TRX, and 1 hour delay)
Terrible in every point, worst casino experience i had in 10 years
Withdrawal speed really amazed me, also design is really cool. Support seems fast to answer. I liked it!
Papadoug
Unregistered user
• 1 year ago
Doesn’t care about customers. Rude and short to begin with when asking questions. Took all money away and refused pay out or any sort of reconciliation with me being new player and having small error on bonus rules, which were extremely strict. Very delayed very slow to respond. Told me 72 hours and then still didn’t reach out until I contacted again. When asked to speak to potentially someone hire because it was a clear mistake on my part they refused.
Very high wagering requirements for bonuses and very strict rules. Very low RTP. The whole casino is unfriendly, unsympathetic to me.
Safety Index explained
Safety Index of Celsius Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Celsius Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
Slow or bad customer support
Low withdrawal limit: €5,000 / month
Complaints about Celsius Casino and related casinos (26)
