Kent Royale Casino - Player is facing a withdrawal scam.

These guys are scamming people! They tricked me into depositing $50 so i’d be able to cashout my no deposit bonus winnings. Then as soon as i make the deposit and try to make a withdrawal, they say that i have to make another deposit for $120 and suddenly the customer support chat is no longer existent. Literally a scam!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify why the casino requested an additional $120 deposit from you?
• How much did you win from the no-deposit bonus?
• When was the last time you successfully communicated with the casino's customer support?
• Have you also tried contacting the casino's customer support via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

there is no email address provided, the last time i was able to speak to support was prior to making my first $50 deposit which is the amount they told me was required in order to withdraw my winnings from the no deposit bonus. after making that initial deposit as instructed, support was no longer available in any form and I was met with the message in the photo demanding me to make another $120 deposit in order to have my withdrawal approved even though they already told me that a $50 deposit was required in order to make a withdrawal.

Hello,

Thank you for bringing this matter to our attention.

We have checked the information available to us, and there is no account registered on the official project using the email address provided in this complaint.

Based on the information you have shared, it appears that you interacted with a phishing website impersonating our brand rather than the official project. The official project never contacts players first with deposit offers, never requests additional deposits to unlock or process withdrawals, and never requires any kind of payment as a condition for receiving winnings. Requests of this nature are a common sign of fraudulent websites.

Unfortunately, we are not affiliated with such resources and cannot influence their actions.

If possible, we would appreciate it if you could share the website link you used, explain where you received it (Telegram, social media, email, etc.), and provide any screenshots of your communication with the individuals who contacted you. We will forward this information to the relevant department so that appropriate measures can be taken against the fraudulent resource.

Kind regards, 

Kent Casino Team

https://kentroyale.com/

telegram

this was the last time that I’ll ever try any new casinos, because i will never trust any website that i do not already have experience with after this. Thanks to the scammer!!

Listen, whoever this person is who created the website that was an EXACT REPLICA of your website, they were obviously somebody from within your faculty, because if they were able to create a platform that functions and operates exactly the same while being able to use the exact same trademark logo of Kent casino, then the people who get scammed by this person should not be the ones who have to take the losses.. I believed I was playing on a legitimate platform based on all of the reviews i could find about your casino… How come there’s no other legitimate casinos who have this problem? SOMEBODY NEEDS TO GIVE ME BACK MY MONEY