Kent Royale Casino - Player is facing a withdrawal scam.

These guys are scamming people! They tricked me into depositing $50 so i’d be able to cashout my no deposit bonus winnings. Then as soon as i make the deposit and try to make a withdrawal, they say that i have to make another deposit for $120 and suddenly the customer support chat is no longer existent. Literally a scam!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify why the casino requested an additional $120 deposit from you?
• How much did you win from the no-deposit bonus?
• When was the last time you successfully communicated with the casino's customer support?
• Have you also tried contacting the casino's customer support via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

there is no email address provided, the last time i was able to speak to support was prior to making my first $50 deposit which is the amount they told me was required in order to withdraw my winnings from the no deposit bonus. after making that initial deposit as instructed, support was no longer available in any form and I was met with the message in the photo demanding me to make another $120 deposit in order to have my withdrawal approved even though they already told me that a $50 deposit was required in order to make a withdrawal.

Hello,

Thank you for bringing this matter to our attention.

We have checked the information available to us, and there is no account registered on the official project using the email address provided in this complaint.

Based on the information you have shared, it appears that you interacted with a phishing website impersonating our brand rather than the official project. The official project never contacts players first with deposit offers, never requests additional deposits to unlock or process withdrawals, and never requires any kind of payment as a condition for receiving winnings. Requests of this nature are a common sign of fraudulent websites.

Unfortunately, we are not affiliated with such resources and cannot influence their actions.

If possible, we would appreciate it if you could share the website link you used, explain where you received it (Telegram, social media, email, etc.), and provide any screenshots of your communication with the individuals who contacted you. We will forward this information to the relevant department so that appropriate measures can be taken against the fraudulent resource.

Kind regards, 

Kent Casino Team

https://kentroyale.com/

telegram

this was the last time that I’ll ever try any new casinos, because i will never trust any website that i do not already have experience with after this. Thanks to the scammer!!

Listen, whoever this person is who created the website that was an EXACT REPLICA of your website, they were obviously somebody from within your faculty, because if they were able to create a platform that functions and operates exactly the same while being able to use the exact same trademark logo of Kent casino, then the people who get scammed by this person should not be the ones who have to take the losses.. I believed I was playing on a legitimate platform based on all of the reviews i could find about your casino… How come there’s no other legitimate casinos who have this problem? SOMEBODY NEEDS TO GIVE ME BACK MY MONEY

Dear Kent Casino representative,

Thank you for taking the time to investigate the player's complaint and for clarifying that the website "Kent Royale" is not affiliated with the legitimate Kent Casino in any way. We appreciate your cooperation and the additional information provided.

Dear tonloc88,

I'm truly sorry about what happened to you. It is completely understandable that you feel you were misled and that you should not be the one left bearing the consequences.

Unfortunately, after reviewing the information provided by both sides, we have confirmed that the website you used was a fraudulent clone impersonating the legitimate Kent Casino. This means that the issue is not one that the legitimate casino can resolve. Although we understand your argument that the fraudulent website copied the casino's branding and appearance so convincingly that you reasonably believed it was legitimate, Casino Guru is not in a position to hold the genuine casino responsible for transactions made with an unrelated fraudulent website.

We have therefore reassigned the complaint so that the fraudulent website does not affect the rating or reputation of the legitimate Kent Casino.

We are also unable to mediate complaints against fraudulent websites such as this one. These operations commonly imitate legitimate casinos, use their branding and trademarks, and may use fabricated promotions or withdrawal requirements to persuade victims to send additional money. Unfortunately, once money has been sent to such an operation, there is usually no legitimate casino or regulatory authority behind it that we can contact or require to return the funds.

For this reason, we cannot assist you in recovering the money you deposited with this website. We strongly recommend that you do not send any further payments to the casino, even if the operators claim that another deposit is required to release your balance or winnings.

If you still have the relevant payment records and communications, we recommend reporting the incident to your local law-enforcement authorities or the appropriate financial cybercrime/fraud-reporting authority. While we cannot guarantee that this will result in the recovery of your funds, your report may help authorities identify the people operating the fraudulent website and potentially prevent further victims.

We have also documented the website as a fraudulent resource and will take appropriate steps to warn other players about it. You can find more information about recognizing and avoiding similar scams in our guides:

How to choose a safe online casino

Scam casinos – warning signs and how to protect yourself

Casino Guru's blacklist

I will mark this complaint as unresolved in our records. Although we cannot recover your funds in this particular case, keeping the complaint unresolved allows us to document what happened and serves as a warning to other players who may encounter the same fraudulent website.

I'm genuinely sorry that we cannot give you the outcome you were hoping for. I understand that being told that a website you believed was legitimate was actually a fraudulent copy does not undo the financial loss or the frustration you've experienced. Unfortunately, there is no action we can take through the mediation process that would allow us to recover the funds from the people behind the fraudulent website.

Thank you for bringing this matter to our attention and for providing the additional information. It will help us warn other players about this particular scam.

Best regards,

Veronika

Casino.Guru Team