Casobet Casino - Player’s account is still active despite closure request.

Hello,.

I sent several emails to have my account closed, and I wrote that I have a gambling addiction. But it was not closed and they even let me play and deposit. And is there any chance that they will return the amounts that I deposited after the closing email. It is about casobet and in the last emails your associate in a copy

Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casobet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email and, at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Casobet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Nnnncccddd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

I will do it, but is there any chance that the amount will be refunded? They still let me play, despite the several emails about closing my account.

Thank you

Dear Nnnncccddd,

Thanks for your patience and the evidence provided.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would try to get in touch with the casino and ask for their assistance; however, this casino has multiple cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in solving players' complaints. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I would strongly recommend installing the free app BetBlocker (https://betblocker.org/) on your devices to keep you safe from online gambling sites while browsing the internet. It's free, and for maximum protection, it is recommended to have a family member or a friend set up the password in your stead. Also, I would advise blocking all current and future contacts and blocking and unsubscribing from email addresses that are sending you promotional materials.

Since the casino has no licence, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion.

Best regards,

Tomas

Casino Guru