The player from Italy requested a withdrawal of €600 a month ago, but after the standard processing time, he had yet to receive his winnings. Although his account was fully verified, the casino continued to cite system delays without valid reasons for the hold on his funds. We tried to mediate the case and asked for bonus details to document it properly, but the casino followed a No-Reaction Policy and did not respond to our efforts. As a result, the complaint was closed as unresolved because no cooperation was received from the casino.
1000 Spins Casino - Player's withdrawal is delayed without explanation.
Unresolved
Our verdict
No reaction policy
Black points: 77
Amount: €600
1000 Spins Casino
Safety Index 0.9 Very lowCase summary
Discussion
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1 month ago
Translation
I played with the bonus money until I converted it to real money, then I reached €600 and made the withdrawal on August 3, 2026, and as of today, September 4, 2026, I still haven't seen anything. They keep telling me it would take 7-21 business days, but now that it's been over, they're telling me there are system delays. All the excuses, meanwhile, they're holding my winnings for no valid reason.
I have all the screenshots I need.
My account has been fully verified successfully, but still nothing.
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1 month ago
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If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Luca2397,
Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.
Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.
I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon.
In the meantime, could you please specify the name of the bonus you activated and played with? If possible, send me a link to it or a screenshot of the promotion. This will help us document your case more thoroughly.
Thank you for your cooperation. I appreciate your patience and will do my best to assist you.
Best regards,
Veronika
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1 month ago
TranslationNo one has let me know anything more, not even casinoguru, excellent!
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1 month ago
Unfortunately,
I would like to inform you that since this casino has multiple cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice at 1000 Spins Casino to completely ignore us in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from 1000 Spins Casino. I wish I could be of more help. The casino can reopen this complaint at any time.
