Celsius Casino - Player's withdrawal has been delayed.

Casino celsius do not pay out when i won!

I won 1853€ on slots a month ago and 1300usdt has been pending on my account since. The Casino do not reply to emails and only ever had one response on the chat below:

Hello, Our payment methods are currently undergoing necessary maintenance. We expect the maintenance to be completed as fast as possible. While we cannot provide an exact timeframe, please rest assured that your withdrawals will be processed as soon as the maintenance is completed. Thank you for your patience and understanding.

Celsius Support#7

The Celsius team would like to thank you and wish you a pleasant gaming session. If you have any questions, please do not hesitate to contact us.

I made 260€ deposit to this casino and received 260€ bonus but they do not pay out. Payment methods do not take a month for maintenance and not resolved.

If Casino Guru can provide any input of a situation like this please?

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Dear Quokka2002,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to take a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be to wait for your money and not have any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward your chat transcript with support regarding the delay to me for review?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

The one from the other day is not saved but they are back to not responding again and there mailbox is full. I think they have closed but i see nothing on the internet to suggest this.

Delivery has failed to these recipients or groups:

support@celsiuscasino.com

The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

The following organization rejected your message: mail.celsiuscasino.com.

Dear Player,

Unfortunately, I would like to inform you that since this casino has multiple cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice at Celsius Casino to completely ignore us in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Celsius Casino. I wish I could be of more help. The casino can reopen this complaint at any time.