Winzter Casino - Player’s account has been closed and winnings confiscated.

I opened my account on the 13th of June 2026. I deposited twice with crypto and used my balance to bet without any bonuses on the live casino & casino section of the website. I deposited around 100 euros in total and after winning my balance was 316 euros. I requested a withdrawal and submitted my KYC documents and later received an email that my winnings was confiscated for breaching their terms of service. I have reached out for more information several times during the last months, but have gotten no response as to what kind of terms I broke. I do not believe I broke any terms. My account was closed and they stole both my deposit and winnings. 

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Did you receive any confirmation that your KYC documents were accepted before your account was closed?
• When exactly did you lose access to your casino account?
• Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or you may post it here.

Thank you in advance for your reply.

Best regards,

Kristina