WinMega Casino - Player’s withdrawal is declined due to bonus manipulation.

Casino claims me for bonus manipulation and declined my withdraw. I played normally and met the bonus requirements. Casino support does not provide any details and chat support only refers to bonus manipulation.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinMega Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please specify which bonus you activated and played?
• Do I understand correctly that the casino only returned the amount you deposited to your balance?
• Have you completed account verification in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear LeMiquel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.